ITC Mughal, A Luxury Collection Resort & Spa, Agra

My overall experience was really good. Reception, staff, resturant everything was great

The rooms were in the basement level and had a musty odor. The food options in the restaurant for vegetarians was very limited.

Room was good except the curtains didn’t work well. Entire Hotel is well maintained. It would be better if the Chef in charge tastes all dishes before the buffet starts as some dishes were not properly made “Heavy on Spices”. The buffet spread was excellent, Very helpful staffs and chefs… Lokesh did an excellent job.

Stunning hotel! I would not stay anywhere else in Agra.

Nothing

Breakfast was amazing and the service at breakfast was excellent as well. Would have liked a better reception when we checked in. The room service was a bit messed up and we had to return our meal and get the correct one. Nothing major though and it was all sorted in the end.

Best food ever at the Peshawari restaurant and overall had a great stay with nice and comfortable rooms, good service and great food

The location and facilities were definitely a 10. The breakfast was excellent as well. The staff was quite attentive and the flute player at breakfast was lovely. Chai tea Area outside was a fun find. Avoid the monkeys in the lovely garden. We had technical challenges in the room. Unfortunately we had no electrical in the room other than lights when we entered the room. No outlets worked. Maintenance came promptly and he literally put a screw driver into the outlet. He reset the circuit breaker and we able to use some of 120 volt outlet running but the 220 was dead. So we used the one outlet. The WiFi was inconsistent and we ended up running data most of our stay.

Location and overall ambience No welcome drink The reception staff was not in a mood to explain the facility and available programs. Seems to be overloaded with work and tired

An Unforgettable Stay at ITC, Agra — My stay at ITC, Agra was nothing short of extraordinary and truly the best hotel experience I have ever had. From the moment I arrived, everything felt like a dream, from the stunning architecture and immaculate facilities to the peaceful and elegant atmosphere that makes you feel completely relaxed. What truly sets this hotel apart is the exceptional level of service. Every member of the staff was incredibly kind, professional, and attentive, always making sure that every detail was taken care of and that I felt genuinely welcomed throughout my stay. I would especially like to highlight Amartya, whose service was absolutely remarkable. His professionalism, warmth, and dedication went far beyond expectations and truly made my stay memorable. Employees like him are what transform a great hotel into an exceptional one. ITC, Agra exceeded all my expectations, and I cannot recommend it highly enough. I will definitely return and encourage anyone visiting Agra to stay here for an unforgettable experience. Everything perfect!!

1. Proximity to the Taj Mahal 2. Beautiful gardens 1. Ageing interiors in the rooms. Needs refurbishment.

There's construction on the road out front and the traffic was terrible.

Great spread in breakfast, comfortable rooms, relaxing spa experience, and amazing property overall. We tried out various restaurants in the hotel and they were all top-notch. The entertainment room was wonderful as we played pool, table tennis, air hockey, and carrom board. Travel desk was flexible and accommodating of our needs. Nothing in particular - all our needs were well taken care of.

The property is absolutely beautiful! The staff is kind and helpful. The room was a generous size.

Ambience No cultural activities annd high quality experience and the breakfast area has very indecent crowd. Please we’re using used glasses to fill up drinks and some crowd was quite impolite.

Rooms seemed a bit old but that wasnt much of an issue.

The experience at ITC Mughal was truly magical! A special thank you to Chef Shaktik, who served us absolutely amazing food — every dish was memorable. Mr. Anand showcased exceptional warmth in his hospitality and made us feel genuinely cared for. And a heartfelt thanks to Mr. Sanjoo for his gracious support and attention throughout our stay. We had a wonderful time and look forward to returning soon! Nothing

Good

Friendly staff-every single one. And they were that way each of my 7 days at the hotel. Huge bedroom,modern bath,good aircon,good wifi. Lovely swimming pools(2),very good gym had weights and strength training machines. Attractive ,elegant hotel.Expansive grounds ensured quietude. Excellent all day restaurant;even better breakfast,lunch and dinner buffets.Something for every taste. Uber delivered me to the Taj in under 10 -12 minutes each morning. (Glad I opted against the Oberoi which didn't seem that much nicer -based on my visit.) Hotel bedroom windows do not open,but that seems to be the norm with all hotels at this level in India . Is it because of poor air quality,perhaps? Minor complaint is that dinner buffets start at 7p.m. Who wants to go to sleep on a full stomach? Given that most guests seem to be older,and since most seem to get up very early for tours,it seems that this demographic would prefer buffets to start at 6 or 6:30 at the latest. I know I would have preferred an earlier dinner time.

The property is well situated and quiet. The grounds are beautiful. It’s actually fairly dirty in hallways, main areas. This is supposed to be a 5 star hotel and as such should be pristine in terms of cleanliness and it’s just up to those standards.