Hotel Burg Arras

The owners were exceptionally welcoming. The grounds were beautiful and the overall vibe was great.

Unique location with spectacular views and an association with family history. You get to stay in a medieval castle with modern rooms and bathrooms. Plenty of hot water. You can tour the museum rooms and climb all the way to the top of a 1200 year old tower. They even opened the dungeon for us to see, and that might be original equipment down there. Fascinating. Staffing is minimal, and don't arrive on a Sunday! Our train was an hour late, and our ride from the castle had given up and left. Cabs don't generally operate on a Sunday in Bullay, where the trains come in. The castle is only 5 km from the station, but it is across the river in Alf, and at the top of a mountain. We had to move heaven and earth to find a ride, got stranded for 3 hours at the train station, and finally dragged in 2 hours after the last check in time in the dark . No one monitors phones, texts or emails on Sunday, and the Sunday staff didn't speak any English . We are glad we went, and I recommend it, but don't plan to arrive on a Sunday! Meals at the castle are expensive, but pretty good and the only place to eat at the top of the mountain.

Super friendly ladies making sure that guests are always happy. The drive to the castle is a little tricky, but what else would one expect from a castle anyway.

The staff went above and beyond. The food was delicious. The hotel and the rooms were lovely. The location was beautiful. The museum was interesting. Nothing negative to say at all.

Friendly ladies running hotel History of castle

Fantastic mountain location with incredible views, great historic castle, lovely outdoor area. Very quiet. Great breakfast. Pleasant staff.

Beautiful location and a fantastic historic setting. Also the staff was very helpful and accommodating. Responses via messaging with questions and clarifications were always fast! Nothing. Would stay again for sure

Superb

todo!maravilloso!!! nada,es ideal

Amazing location Mid-1970s room decor is a little worn out.

What a location! And wonderful service from a marvelous lady who looked after us well for our whole stay. Evening menu was a bit bland but a minor niggle

Beautiful setting. The castle is a nice blend of history and modern updates. You can live like modern royalty instead of medieval royalty! The staff is wonderful and the restaurant excellent. We would, and most likely will return.

Poor

Nothing, the hotel did not answer the phone and when we arrived noone opened. They also do not answer now that I ask for a reimbursememt Impossible to reach on the phone

basic breakfast, nice rooms, great history and view you certainly pay for the view and the history of the location, NOT the service and lack of professionalism. Unfriendly staff and manager

Location was great, on top of a hill this lovely ancient place that served as a small museum.

A complete disregard for the Covid hygiene measures. Only one person was wearing a mask the rest of the staff neither kept their distance nor wore a mask indoors. No one checked if we had a vaccination passport. Even some of the guests ran around indoors without masks.