Embassy Suites by Hilton Anaheim North

The room we were assigned a smell so bad we asked a replacement 5 minutes later. Next room’s smell was still present but tolerable. The tables had a sticky substance as they were really wiped down. Floor had dirt and piece of old food near the corners. Two lights didn’t work. The main bed was stable. There were maybe 5 pillows (including the extra in the closet). The temperature controls didn’t work. Unfortunately the list could go on and on. I’d like my money back but they won’t do that. The wasn’t that cheap but worse than cheaper hotels. This is a terrible hotel. Avoid it at all costs.

Staff not very helpful. TV was not working. Even after it was reported no one came up to fix it. Toilet would not flush!!!

Loved this hotel! Stayed with family: 3 boys. Golfland is nearby. Great local restaurants. Went to Angels baseball games. Staff was super friendly. GREAT BREAKFAST hours/food spread. Very impressed!

I came 2 years ago and I gotta say about the customer service is better right now

The breakfast and staff really nice N/a

Clean Was good

The breakfast, pool, game zone and social area The tv doesn’t work and some sockets

Dirty Hotel exterior and water basin in bathroom did not drain

Consistent quality and very convenient,!

Exceptional

All everything was great No comments.

Exceptional

Very good

Enjoyed our stay. Very good family environment. Good breakfast

I liked the breakfast and the room was nice The pool was incredibly cold and dirty. It was super foggy with hair floating throughout. The hot tub had a weird film over the top and the floor was sticky. We even came to the pool early to see if the floor would be cleaned and the pool be cleared and no.

Staff was very helpful and friendly.

Room didn’t feel clean. Curtains, bed skirt, and carpet were stained and dirty, bathroom is old and worn. Even though it may be cleaned, the bathroom doesn’t smell fresh. Hotel isn’t designated for guests. The hotels isn’t tightly monitored. It appears anyone can come and go. Being that it shares a parking lot with a nightclub, that was concerning.

Superb

I’m extremely disappointed with my experience at this hotel. The door to our room is broken, and I have been asking for help for about three hours. I’ve contacted the hotel multiple times and have been waiting, but no one has come to fix the issue or properly assist us. We have an event we need to attend, and because of this delay, we are now at risk of missing it. This has been very frustrating and stressful, especially since we are paying guests and expected a basic issue like being able to access our room to be handled promptly. I expected much better service and communication from the hotel.

Good