Kıvrak Hotel

Breakfast.

Location Very old and inside rooms carpet beds shits towel all old smell

The rooms were spacious and comfortable everything seems fairly new and the bathroom too. Pleasant and accommodating staff very thankful for them especially in the cafe where they heated my baby’s food everyday without complaining. What we loved about the hotel is the location it’s right in the city centre it’s only 2 minutes walk to Mark of Antalya Mall where we went everyday with the kids for food, shopping and kids play. Also the tram is right in-front of the hotel we took public transport and the kids loved it. They didn’t clean the rooms unless you had asked them to which really bothered my husband who’s a clean freak and after he asked sometimes they still didn’t clean them till later or the day after. Even though the rooms seemed larger and nicely designed it lacked appliances as they don’t provide any kettle or tea ingredients in the room. Also the toiletries provided are so cheap I broke the dispenser twice and spilt soap everywhere coz it’s really hard to pump it out I wish the provided mini shampoo and soap bottles like other hotels. Finally the corridors are so our faces almost melt every time we got to our floor by the time we search for the key card inside my bag everyone would be sweating so hated that part. I would stay here again provided they made improvements to their services.

Nothing Very poor hotel towels are dirty no ironer prices at booking is higher than booking the reception insisted to take the money is euros When I wanted to pay in dollars

Superb

Very good

Good

Superb

Dear Sir or Madam, I want to let you know about breakfast I reached there 12 June and tomorrow morning I went to the breakfast place. What I saw there some items finished. Because there breakfast time was 8 am to 10:30am and I went there 10:00 am. After that, I went to manager room and I inform him about breakfast. And then, the problem was water and I asked them how can I do use toilet and shower the said sorry. Thirdly, problem was air conditioner which was 100 years old. It wasn’t work properly. Next day Friday same conversation was breakfast and I got off without breakfast. Finally, absolutely waste my money and I will complain about this issues with Booking.Com. I will call customer service today Muhammad Amjad Booking.com is a name of the world and I expect it better. If customers are not happy with it you will lost your money. You should contact with customers who complain about this situation. And give back money to customers

Clean up

The location was perfect close to old town and shopping center The breakfast was very poor, only boiled and scrambled eggs with bread and a bit of salad every morning sometimes it had finished.

good location

Comparing the price and service, it's a good hotel to spend one or two nights, no more.

All was ok. Internet was not good. Cleaning ladies were asking about money and money.

The location is not bad, Breakfast is also good It’s not clear how to use the spa and bath services, I haven’t even used them, the shampoo is cheap, I bought my own

Really welcoming staff. Had a great experience at this hotel. Breakfast was okay could have been better

Location good but breakfast was not good as it was used to be before. I stayed at kivrak four years ago the breakfast then was much much better than this time. The diversity of the breakfast was much less this time. Breakfast and WiFi weren’t to the standard we expected.

Location is so good. 3 minutes from grand Mall. And 15 minutes from Kaleici. Many good cafe near the hotel. All furniture are new. Nice cleaning. Breakfast is really awful. Not fresh. And almost no choice. Also we have problems with a towels at my room.

The cleaning ladies were attentive, polite and very hard-working; perhaps overworked. Breakfast was traditional Turkish, healthy, fresh and enjoyable. Central location with plenty of amenities nearby; including good coffee shops and safe streets. The way I was spoken to when I first arrived! The desk staff snapped their fingers and repeatedly and aggressively said 'Hey! Lady!' 'Hey Lady!' This was after they had initially used my actual name as I arrived at the desk as well as noting my title. I was treated as though I were a stranger on the street causing an inconvenience and not a hotel guest. I was required to pay upfront for my hotel - which I thought I had paid on credit card before arrival; and so was fumbling in my bag - after a very long journey. The impatience and disrespect shown to me made me feel vulnerable, frankly. I was then told that I would be moved to another room after I had completed my transaction so did not unpack my things until 3 days later when it transpired that I would not be moved to another room. My shower did not work properly (low pressure and lime-scale prevented the even flow of water through the shower head), wardrobe had finger marks all over it suggesting that touch-points hadn't been cleaned either. Room stank of smoke, such that the person showing me to my room actually opened the window. This happened several nights in a row; and this was an issue, as I do not smoke and smoking in the room was banned. Wifi signal was not obtainable at one end of the building - my end (adjacent to the lift). Landing lights were on a motion sensor and didn't stay on long enough to allow you to navigate the stairs. I'm quick and fit so I can't image anyone else having any easy time. There is a lift but it is tiny. There was rubbish in it on the first night of my arrival. I suspect that I may have been charged for water I did not use from the minibar.

The location of hotel is good, closer to Mark Antalya, the room was cleaned every day. The breakfast was good and delicious. The room was smoking room and smelled smoked inside, even I asked for non-smoking room during booking. Even the room is cleaned every day, I saw one cockroach at night in bathroom, and I killed cockroach in bathroom. Since my air plane ticket was changed to 17-Oct-2022, I have to check out one day earlier and informed the hotel reception about my stay for 4 days instead of 5 days. I talked to reception to inform high manager, they finally did not return my one day stay amount in TL (equal to $40). Basically, they informed me that next time, I can stay 1 day extra for free.