Pinnacle Villa

Staff is very helpful and polite. Everything was excellent.

Location The facilities provided were very bad. The air conditioning wasn't working and didn't even provide the fans as a backup facility. The inside of the room was very hot because the air conditioning did not work. Not recommended as standard villas need further upgrades with agreed facilities. So just check the next time before listing on booking.com

Very good

It is not worthy for the money

Staff was friendly & helpfull Bathroom fittings & door lock need an upgrade

Exceptional

Water was not there

Bad

The location and the room interior was perfect Washrooms were not clean. Walls were dirty. Room was not ready at the time of arrival even though we arrived at the hotel almost 3 hours after the normal check in time. Staff were very ill mannered. Requested for a morning cup of tea but did not receive it. One hour later found the care taker all covered and sleeping in his bedroom right near the reception of the hotel with the door wide open No cover sheet provided and when requested for one, caretaker gave the excuse that the owner has instructed not to keep cover sheets for AC rooms. I do no see a logic in this. The care taker spoke in a vert rude arrogance manner with absolutely no respect to the customer. Horrible customer service.

Very good

Nothing, nothing at all The initial cost as per the Booking.com was 4850 (maximum), but after the my stay, they said the room is 6000/=. They said, they have given me that room. But, I booked low budget room. Very Poorest

It was great.

The door locks of the rooms were broken and we were unable to lock the door from outside and hence, there was a high security risk at the property as we had to go out of the room without the door been locked. There is a high risk of theft due to this reason. Also, the rooms were not properly cleaned, and there was algae on the walls of the room. In one room, on the ceiling there was a big hole , from where a person can even crawl in and even sneak peek. That open space on the ceiling was very dangerous , and also results to very poor privacy. The room cleanliness was very poor, and there is a huge gap in meeting the hygiene requirements and also the very poor maintenance at this villa. The expectations set through the photos and the descriptions on the Booking.com website was not met at all. Very poor value for money as well. The door locks of the rooms were broken and we were unable to lock the door from outside and hence, there was a high security risk at the property as we had to go out of the room without the door been locked. There is a high risk of theft due to this reason. Also, the rooms were not properly cleaned, and there was algae on the walls of the room. In one room, on the ceiling there was a big hole , from where a person can even crawl in and even sneak peek. That open space on the ceiling was very dangerous , and also results to very poor privacy. The room cleanliness was very poor, and there is a huge gap in meeting the hygiene requirements and also the very poor maintenance at this villa. The expectations set through the photos and the descriptions on the Booking.com website was not met at all. Very poor value for money as well.

AC not good, bathrooms not good.

Pleasant

Pleasant

Disappointing

Passable

Good breakfast

Very good