Best Western Plus Paper Valley Hotel

I had pointed out to the desk person about the accessible parking. She said let me come outside with you and tell me what was wrong. I did and she immediately got what needed to be done and she then proceeded to walk around the building and could see that the accessible parking needed much improvement; especially the front entry way. She stated she was going to write to the head person so they would understand what needed to be done. All the staff was very helpful and easy to talk with.

The property and room was average, BUT the continental breakfast is where this hotel shines. They had both hot and cold options as well as staff coming around with fresh made streusels. The beds and pillows were also very comfy. I’d stay again.

Clean room and good breakfast friendly staff.

This was a very nice and clean hotel! They had a large variety for breakfast, coffee in the room and a nice swimming pool area. Also very convenient location with easy parking.

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We enjoyed our stay.

Superb

Good

Exceptional

Location and breakfast were fine. I’d asked for a suite room and this was supposed to have a separate sitting/sleeping area. Instead the room just removed one queen bed and replaced with a pull out couch. The only separation was a quarter wall, so we could not relax in our room while our child tried to sleep. It was NOT a suite room as reserved and paid for.

Overall this was a decent hotel. We stayed 3 nights. The A/C in room 216 did not work. The usb ports were all trashed. The light by the bed flickered with a bad short. The shower curtain was too small. The staff graciously moved us to Room 116. Much better! The breakfast offerings were great, and warm! Be aware that the entrance to the motel is very tricky. Almost dangerous due to the busy intersection out front.

Friendly and helpful staff. Especially the front desk clerk Jessica(?). Great people. Lots of choices in the area. Choose them because of the people. It’s rare these days

Extremely helpful staff. My room’s a/c was out so they moved me to a room with working a/c. Thank you!

Exceptional

The pool was available. The property was under construction when we arrived, this was not mentioned during reservation process. We had to bring our towels to front desk for exchange of fresh towels. The breakfast was not to the standards of a “Plus” BW, in my estimation it was a - BW. The pancake machine was not availableThe room did not have a smoke alarm (the WI state law requires a $25/day/room fine for not having one). The hotel insisted they had a non-pet policy, but their website indicated they were pet-friendly.

Good thanks for the nice stay.

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The location was very easy to get to

Exceptional

It was a great clean quiet stay! Staff was nice and helpful.