The Westin Crystal City Reagan National Airport

Worst experience ever. They overbooked our first night, so moved us to a different hotel, and then said they would refund our stay for the first night. I even have an email from Westin stating this. Now they are NOT refunding the stay. Hotels.com says they can't get a hold of the hotel, but every time I call, someone answers, and they DON'T WANT TO SEE THE EMAIL. I ask the hotel the status of my refund, and they keep telling me someone will get back to me. Both the hotel, and Hotels.com have been TERRIBLE to work with. Will never use either in the future.

For the price and location, there is no microwaves in the rooms. Everything is very expensive. You have to pay literally for every little thing from wifi to 8.00 spring water. A shot of vodka is 16.00. Theres no breakfast. The parking is from a thrid party and it's not user friendly and will charge uou 30.00 everytime you leave the parking deck if you don't know how to get an unlimited access pass but the front staff don't really tell you how it works. Never again. Will stay at the Marriott next door next time.

Got off to a rough start but overall everything turned out great! Breakfast was wonderful and staff was great. Several staff were new so they wrent as knowledgeable about things but they worked through it to get the answers we needed. Communication from the staff. Our reservation included breakfast but they didn't explain that we needed coupons in order to get breakfast without having to pay since it was already covered in our room charges. After we ordered our breakfast we had to go to the front desk for them to issue us the coupons so it took some time. We worked through it so all is good.

I liked everything about our stay, and will definitely be staying there again. One of the nicest hotel rooms I have ever gotten. I also liked that it is a pet-friendly hotel.

The staff were fabulous because they were uniformally helpful A designated computer Very

Would definitely go back. Staff was very helpful

Very nice Nothing

Great location ; metro to downtown and US Mall is right across the street.

They moved me to another property 20 min drive away.

Bad

It was very convenient to Metro. The room was very nice and comfortable. Would stay there again!

Everything was amazing! The person at the luggage hold was outstanding. Not a single thing was wrong.

The loved the decor of the room, and it was immaculate. The bed was especially comfortable. The Westin Crystal City Reagan National Airport is a great option if you want to stay close to the airport.

Pleasant

Excellent stay Staff was friendly

Exceptional

Very good

Bath: tub very slippery w/ no tub mat to prevent slips, toilet lower than elementary school’s, and no grab bars in shower/tub - a health and safety hazard. Getting access to WiFi was a nightmare/ not at all user friendly as even admitted by the front desk staff. Transitions from elevators to carpeted floors make rolling suitcases an other nightmare. I will never consider staying here again, especially at the exorbitant rates you charge. Strong points: staff courteous and helpful 5 stars : airport service excellent 5 stars.Restaurant staff also…5 stars.

Exceptional

1 big negative: the min-refrigerators in the rooms only stay on for 4 hours, then they shut off for 8 hours! Ridiculous. Have never seen this in any other hotels around the US! Drinks and meds can't stay cold.