Hilton Asheville Biltmore Park

Close to restaurants

The pool is pretty terrible, which is why I took a star off for the amenities. Indoor pools generally aren't amazing, but this one is awful looking. My double queen room was quite nice.

Great

The staff is very customer service oriented. I enjoy the being able to dine in the restaurant and the shuttle service to the airport. thank you

Great property and friendly staff.

Room smelled musty, bed wasn’t very supportive for people with bad back, and parking is limited for trucks.

The staff were so courteous and the facility was very clean Nothing

Clean, safe and friendly, helpful staff. I love that area around hotel with movies, restaurants and stores! All walkable destinations. Had problem either being charged for restaurant items that were not mine. I did not charge to my room. Manager to refund me, will look at bill before I leave next time, instead is waiting for email.

Good

Excellent stay. Friendly staff.

I rarely leave negative reviews, but my customer service experience with Hilton Asheville Biltmore Park was extremely disappointing. July 17, I received a call informing me that my reserved room had a water issue and that I would be relocated to another hotel. I was assured that, because of the inconvenience, my entire three-night stay would be reimbursed. I was also told that I would receive all of the details by email. Unfortunately, after landing in Asheville with my young child, I had not received any information about where I was supposed to go. I drove to Hilton Asheville Biltmore Park the representative, who I believed was the manager, apologized, provided me with the other hotel's information, and again assured me that all three nights would be reimbursed due to the inconvenience, and that they were working with Expedia for the refund. The other hotel was appx 30 min away and nowhere near the quality of what I had booked with Hilton. The room even had bugs. I contacted Hilton to express my disappointment, but my child had already fallen asleep, making it impractical to move again that night. It was already 2AM. After speaking with Hilton, they were able to accommodate us back for the remaining two nights, while confirming that it will be on the house. I had 2 reservations: one booked directly and one via Expedia. Hilton refunded the reservation booked directly but have refused to refund the Expedia reservation. Hilton failed to stand behind their word. FAIL FAIL

They gave me a room right next to the elevator and I couldn’t sleep all night. However, the beds were nice and comfortable.

We were given a room near the elevator. We didn't notice anything that evening because we were out quite late but it woke us up at 5:30am. First it was once every few minutes, then every minute or so, then eventually it was constant until check out. Sounded like a jet taking off. If you stay here make sure you are a long way away from the elevator! When I informed the front desk upon check out I was told I would be compensated with Hilton Honor points. I have yet to see them.

Restaurants in walking distance.

Loved the location. The early morning coffee availability is excellent and breakfast was wonderful. There were a few fun stores to wander through in the neighborhood and several additional restaurant choices for meals out. I loved it all!

Clean beautiful space. Great location. Excellent pool and helpful hours (open at 6 am) for parents.

Exceptional

I made a reservation through Booking.com that included a $50 credit, but I had to verify the details with three different front desk staff members, and each one gave a different explanation regarding where the credit could be used.

Exceptional

I made a reservation through Booking.com that included a $50 credit, but I had to verify the details with three different front desk staff members, and each one gave a different explanation regarding where the credit could be used.