Downtown Suites by Athens Tower

Location!

The hotel was extremely difficult to find because it doesn’t have a sign of hotel. The address is not clear. The hotel doesn’t have an entrance or lobby. Only a door that you would not think that’s the entrance. In addition to it, is an old door in a horrible dirty street. For the price I paid is not worth.

The complimentary bottle of water and wine. This hotel clearly advertises that it has a 24-hour front desk -- which it does not. This is false advertising. The property is down a side alley -- not well lit or secure -- and you have to put in a code to open the front door. There are 2 code boxes and neither one is marked for the hotel. A strange man sitting across the alley came over and put the code in -- hhmmm..... Also, there are fully 28 steps up a not well lit stairwell with no handrails before you can get to the small elevator. I did not at all feel safe. As a solo traveler, I always stay in hotels that have someone at the front desk 24 hours for security. This is false advertising. You have to find the other hotel down the street and around the corner where there is actually someone there. Otherwise, this hotel sends you codes to get into the property and into your room --- AFTER you have paid in full. There is no one onsite (unless you count the strange man who knows the code!!). The room is not "soundproof" as you can clearly hear others in the hallways. I have spoken with the hotel about this and with the desk at the Athens Tower --- they are not at all interested in giving me any compensation and kept all of my prepayment, even though I only stayed for one night. Poor service, false advertising.

The location was great, right in the heart of Athens. You access it from an alley which was nice to be off the main street and it was located near some great restaurants. The room was quiet, clean and we were greeted with complimentary wine. The rooms were up a few floors and there wasn't an elevator we could use from the ground floor so we had to walk up a few flights before catching an elevator the rest of the way. It was a bit cumbersome with a lot of luggage. We didn't really interact with the staff with the exception of a couple phone calls but they were friendly and helped us secure a car to get to the airport.

Had to walk up a flight of stairs to get to the elevator with baggage

Perfect location. Nice larger room.

The woman (at Athens Tower) who checked us in was very friendly and helpful. We dropped off our luggage in the morning as we just came from a cruise. When we returned to check into our rooms at Downtown Suites, she had our luggage already moved! She was wonderful. The rooms were very clean and quiet. It was very nice to have English TV channels. The amenities in the room were much more lush than I expected. Our only negative was I requested a van to pick us up early in morning for the airport. I was told that we needed to be picked up at Athens Tower and if we needed help bringing our luggage over to call the front desk. (My original request was for 4:00 am pick up but when we arrived at hotel we changed it to 5:00 am). At 4:45 am we called the front desk and no one answered. We managed to get our luggage over to the Tower and the front desk was locked with a note saying "be right back" and had a phone number. We called that number and a gentleman answered sounding like we woke him up. We began to ask a question and he hung up on us. We tried calling back and he did not answer. The next time we called, he had his phone off. At 5:15 our van WAS STILL NOT HERE AND NO HELP FROM THE FRONT DESK. We finally had to stop 2 taxis to get to the airport. As we were getting into taxis, your man ran out to us yelling that we needed to sign out and return the keys (we had no keys for the Downtown Suites). We were very stressed at this point and had to pay our drivers more to speed and get us to airport before we missed our flight. The main reason I booked this hotel was we had 24/7 concierge service. This was unacceptable.

Right in the heart of monastery square close to everything. The hotel is located in a separate building from the main hotel, where guests must go for breakfast. Accessing the property was initially difficult due to its location and the way the entrance is set up. In addition, the staff did not provide the instructions and access code before our arrival; we only received it after I called to ask. This information should have been communicated in advance. Another inconvenience is that guests must climb a flight of stairs before reaching the elevator. If you are traveling with luggage or have mobility concerns, this can be particularly challenging. Overall, because of these accessibility and communication issues, I would not recommend this hotel for travelers with luggage or anyone seeking a more comfortable experience.

They use some sort of air freshener to cover up another smell and it is the strongest smell ever.

The room and room service were both great. The veranda was really a nice to have!

Great location. Very clean and cute room. Staff was so nice and accommodating. May 11 day staff (male staff) assisted with moving our excessive amounts of luggage from check in location to the property. Elevator starts after 14 steps. If mobility issues or heavy luggage it is not ideal. The 24hr reception is not at location. You have to go to “sister” site. Did not know where the location was to drop Our luggage prior to check in.

The renovated room and the location That the reception is in another building and I had to carry my luggage on the stairs for 1 floor before accessing the elevator

Rich and tasty. Also great view Everything was great.

Location beats everything and the beds are super comfy!! The check-in is very easy and all amenities are in place.

The Monastiraki location is an excellent base for touring Athens, not least of which is having the Metro stop around the corner. It's in a safe area on a quiet street near multiple eateries. Room has a closet and nice bathroom. Staff at the sponsoring hotel around the corner were very helpful and always available. Even though there is an elevator it doesn't go to the ground floor: you have to climb a 3-part staircase to get to it. This should be clearly stated in the property description since it would be completely unsuitable for anyone with mobility issues: there are no ground floor rooms. The other thing we didn't like was the bed: it's at the end of the room with no clearance at the head or foot so if the person on the back side has to get up in the night, they have to climb over the person in front.

Location is perfect! Well connected to the airport in the core of the city and with Metro in your door step. The rooms have been newly and stylishly refurbished. Breakfast hast everything you may need, including gluten-free bread. Personnel is very nice and helpful. It comes with being central, but it is a little noisy because of location. As per the rest, there is no complaint at all!

The location is perfect, near metro and near everything you might want to see in Athens. The bed was comfortable, the guy at the reception was very kind and came to help us out with the code in the rain. The highlight was an amazing breakfast with lots of choices and the view of the Parthenon. Maybe a chair could have been nice, I had a bit of work to do and the only option to sit at the desk was a puff.

Clean, comfortable rooms, efficient check in, super location

Definitely small but it was comfortable. Walls are very thin so you’re able to hear people outside your room.

The only downside was the very strong room fragrance, which made the atmosphere feel a bit overwhelming and stuffy.