AC Hotel Auburn

The location is perfect. You can walk right out to grab a coffee, a meal or a cocktail! The onsite rooftop bar and restaurant is delicious and convenient as it is one of the best places in Auburn to watch the sunset over the loveliest village!

Location, facilities and cleanliness Nothing that I did not like

Staff was not very friendly, food so so, for a brand new hotel I expected more

Cozy and quiet room; friendly and helpful staff. - The cleanliness of the room did not meet my expectations; it seemed as though no one had come by to clean. - Breakfast wasn't included.

Property was nice. Water pressure was weak.

It’s a lovely hotel with a minimalist atmosphere. Our room was somewhat clean but had hair in the sink when we checked in. Also called during the week to see if we could get early check-in and was told to call in the morning of check-in which I did. Lady at the desk assured me that we would get early check in and that our room was already ready. When we arrived, however the gentleman at the front desk said our room was not ready and that they cannot guarantee early check-in. I said well I was guaranteed early check-in so you’re gonna have to find me a room. And actually they did which was nice. Rooms are small, but efficient again a very minimalist setting. Two big complaints are that the bar in the lobby does not open until 5 PM and there are no TVs to view any sports going on. Same thing with the rooftop restaurant and bar. How can you be in a college town and not have TVs at your bar? To us it just seemed like a hotel that was out of place for its environment.

Great location. The room was hot and wouldn’t cool down no matter how low we set the thermostat.

The room was hot and wouldn’t cool down no matter how low we set the thermostat.

Perfect location

Good

Exceptional

Good quality food. Hot items are absent.

I did not like that I could here toilets flushing and water running from other rooms. Our room location must have been close to a utility closet because it was super loud every morning.

I loved the location, friendly staff, and ambiance of the hotel. It was very nicely decorated. I did not like that I could here toilets flushing and water running from other rooms. Our room location must have been close to a utility closet because it was super loud every morning.

Exceptional

Breakfast were at extra charge with no notice until getting a plate

Staff was great and place was so clean Breakfast were at extra charge with no notice until getting a plate

Location is fantastic, staff is 5 start and the rooms were large.

Property Issues: Our door wouldn’t deadbolt, which is a safety issue with younger kids. the door to the bathroom wouldn’t close. There were no hooks to hang towels or clothes. The water pressure was awful and the water was only slightly hot, verging on warm. The pillows and sheets were not comfortable, very cheap and scratchy. My biggest complaint is the closet, the rod to hang your clothes was over the refrigerator. If I hung a dress it was laying on top of the fridge bunched up or I had to drape it over the front and it was partially lying on the floor because the rod was only about 4’ off the ground. I think even a longer shirt would do the same. The nook for the closet was full height so it looks like they just cheaped out on the closet system. For the price all you are really paying for is a location and a clean room. I hope they work out the kinks. It was fine for one night

Check in was supposed to be at 3. Our room was not ready until 8pm. We had a dinner event and had to get ready in the trunk of our car. Shower didn’t get past lukewarm. We went downstairs the next morning to speak to a manager and none was available, asked if there was breakfast and was told yes. So we ate from the buffet style selection then upon standing up were told it was an additional $30, the front desk didn’t mention that, no signs were out and the staff in there mentioned nothing until we were finished. Management never called us back when we left our name at the desk despite assurances within an hour or two to discuss our dissatisfaction, we’ve tried calling twice in the last six hours and no further result. They are ill prepared, not worth the expense and customer service has been entirely deficient/unaddressed.