Best Western Plus Augusta North Inn & Suites

It was a good hotel felt like home

Check in with front desk was very friendly and the breakfast was as expected. Staff friendly. Toilet did not flush well. So that was a little frustrating. And the air conditioning kept the room cool, but really not cold.

Clean

Well we had to change our room the next day. The room that was given to us wasn’t clean, we could see stains of food on the cabinets in the room and the inside of the fridge wasn’t clean either, the bathroom cabinet where they place clean towels for guest was so dirty like it has never been cleaned. We complained the following morning to the front desk lady and she promised us they were going to clean it so we went out. We came back in the night only to come into the dirty room, so they moved us to another room that night, i had to clean the next room too. What i noticed in this hotel is that the cleaners just want to change the bed linens and clean the toilet seat and bathtub nothing more. Lazy work! If you can’t do your job well maybe go find another job that you can do well. Hotel rooms are supposed to be deep cleaned each time a guest leaves because different people comes in their and you never know what had been done in the room. People deep clean their houses where no strangers stay not to talk of rooms where hundreds of people sleep in year round. Train cleaners on how to clean hotel rooms we paid for, I don’t want to sleep in an hotel room where I can’t trust the cleaning process, at this point i am not even sure if their bed linens were clean. I will never use best western plus in Augusta again.

Great stay for the price

The room was very clean. Staff was very nice. The breakfast was great. Overall everything was great.

Every thing is good

Working Ice machines would be nice

Everything

The breakfast could have been better. Check-in in was good. However the water pressure and drainage was HORRIBLE for the sink and shower. The BOTH ice machines were down and we were told we had to go to the nearest gas station to buy or get our own ice.

Clean, spacious rooms, easy access to parking and the staff was very friendly and welcoming. My family and I will definitely visit again!

There was nothing not to like about this property! Staff is amazing, awesome breakfasts, super clean, perfectly comfortable! This place is absolutely amazing.

Great stay for the price.

Roaches, dirty

cool

Place was absolutely spotless, staff was more than accommodating to our needs while traveling through to take our son to college. By far the Best, Best Western I have ever stayed at. Thank you!

Staff was super friendly! Rooms were cleans!!

Everything

Yes! breakfast menu was fresh and had many options. Personnel were friendly and professional; good customer service attention.

My review will be sent to management prior to posting publicly.