DoubleTree by Hilton Hotel Augusta

Everything about our stay was good except the bed. It was very lumpy on one side.

This property is very outdated and needs a major upgrade, starting with the rooms!! We had to change our room three times due to cleanliness issues and the air conditioning not working. However, the front desk staff member Desmond was fantastic through the chaos. He deserves a raise immediately!! He was working four different roles by himself and provided the best customer service.

The lobby setting was relaxing and spacious with casual and inviting seating

The best service was amazing . The people the was the best and the front desk workers was on point if u ask them to do something the where running top speed. I asked for some tiles and the guy ran them up the star to the 5th floor and he said I didn’t wanna wait on the elevator sir that top notch service and the waiter she was amazing she was running it was amazing stay .Super clean .the guy that ran up the stairs was a guy with glasses

Whirlpool suite was just what I needed after a long day of travel. Carpet needs replacement, but overall our stay was great. Room service for breakfast was perfect and we didn't have to stop for a well apportioned continental breakfast.

Room needed some better cleaning. Did see three baby roaches coming from a socket that was not all the way in the wall. Pool was closed outside. The inside pool was closed a day after we checked in. Breakfast was not up to par on day two. Front desk staff Desmond was very pleasant and helpful. Apologized for the inconvenience.

Was advised upon check in that the pools were closed.

I also informed the hotel that there was a delay in cleaning the room and so that I noticed blood stains on the blanket and the fitted sheet and nothing was done other the changing of the lien. Changing the sheets fixes the immediate issue, but it does not compensate for the unacceptable condition of the room I paid for. I requested a partial refund (or a waived night) for this stay but no manager was informed of this matter. The pool was working the first day or two but then a sign was posted that it was out of order. I asked the front desk why was there microwave or refrigerator in the room and was informed that those items had to be requested upon checking in; which I didn't notice a sign for that nor was it mentioned upon checking in. Great location, within a 10 miles radius of locations I had to travel to. Staff was subpoena

We had an excellent stay. We were here for 2 weekends in a row.

The door was stuck. That's all everything else was fine

Great

For getting a suite, I was pretty disappointed. The whole 5th floor smelt like mold and mildew, the tub was stained, just gave me the ick. Bed and TV was nice. No fault of the wonderful staff, but not sure id stay a week here again

first off the place was very clean, but Place must be in the middle of a remodel. The lobby area looked very nice, very modern. Rooms were far from that. Clean that very dated. They were in the process of cleaning duct works in the air conditioning units. Which is making one hell of a racket when we checked in. But that ended briefly. Our sweet. The bathroom. Faucets. You needed a pipe wrench to move the hot. I called maintenance. Maintenance arrived relatively quickly. But obviously not a plumber. At a Canon WD40 and sprayed the heck out of the faucet which made it move slightly. My wife still couldn't operate it. And now the entire apartment snuck from the WD 40. Thank God we're leaving as the next morning they were going to shut the water off the building between. Eleven and three. Also, we booked this specifically because they had a bar and a restaurant. The BART was fine. Unfortunately the restaurant is getting a new menu so they were limited, very limited. Choices. Anything was written on a hand note. With about five items. Although the items were excellent. They weren't exactly what I was looking for. Also the staff. In the morning. As we were leaving the building. Gentlemen. Talk to a really cute lady. And completely ignored me twice as I walked past him. Speaking about that, what would be not a good morning, nothing. Now and the end of the year that would support a rate hike. This place at one time was beautiful. And maybe again. I don't recommend staying here.

The facility was very nice Dirty rags hanging in my shower upon arrival, then Dirty cookie wrapper behind the bed little signs that the room was rushed or just understaffed it seems more likely.

Very nice staff from the front desk to the bar and those whom.we walked by in the hall. Everyone seemed to be happy to working for hilton.

The whole hotel was immaculate, and the one thing, the desk chair, that broke while we were there was replaced within 10mins. All the staff were wonderful, courteous, understanding and very helpful. The variety of food at the breakfast buffet was great. Which explains that there are not fridges or microwaves in room. The pool was good, but could use more towels. No jacuzzi even though advertised. The water was warm enough to not miss the jacuzzi. A well kept outdoor area. We will return again.

I did not like that the room did not have a fridge. We loved that fact that you can get warm cookies whenever you want. That was a plus with my family.

Enjoying time!

Very clean space, the staff was LOVELY. everyone was so kind and helpful!!

everything was great. perfect beds. was missing my microwave that never came after being reported. however, not sure if it arrived after we checked out