Extended Stay America Suites Austin Downtown Town Lake

There were people throughout the property that felt threatening, and one person soliciting sex. I left within a few hours to move to a different hotel altogether.

I liked on how comfy the beds were. The fridge did provide more than enough room for our drinks. I didn't like on how there was no fan in the bathroom to air out steam from the shower. On top of that, we were not given fresh towels unless we gave our stuff to the clerk at the front desk and asked them for the towels, and we were on the third floor. There was gum on the night stand and we didn't even bring any gum with us. The phone was not working at all hence why we had to go down stairs and get fresh towels. Also, there was no ice machine any where on the floor. I know there were 2 ice trays in the freezer, but after a long day of walking around the convention, I want ice cold water immediately. Also the breakfast was lack luster. This is a personal thing, but I wanted more of a variety when it comes to breakfast, not just oatmeal and a nutri grain bar. I want more. I want eggs, I want bacon, etc. Again, personal thing, but I will not make a big deal about it.

Guess my exception were higher. It was an okay stay. The door to our room needs to be fix. I didn't feel to safe knowing the door can easy be adjured with a simple push. The halls and inside the building itself is dated. They need to upgrade rooms and hallways. I can say that the elevators worked and were always ready when we needed it. The kitchen was clean but there were no dishes, pots or utensils. The bathroom walls were bubbled from water damage. Bathroom door rotted from water. Staff was friendly. Parking was good. Walking distance to some restaurants and walking parks.

Given its proximity to a major convention center I will strongly recommend every traveler going to avoid this hotel without significant changes.

Una de las chicas de recepcion solo me permitio estar 10 min en lobby despues de mi check out aun cuando le pedi permanecer 30 min para recargar mi celular. No esperaba un trato asi a un cliente

Great location

Very close to the city and easy to get around The Breakfast could use a little upgrade

Very average

The check in staff wasn't nice. She had a blah attitude

The property was closer to a bus station if you need it , and a whataburguer very closed The smell throughout the building and in the room was very unpleasant. It smelled like mold and dirt. I had to ventilate the room because the odor was so strong. I could also hear every noise from the front desk while I was in my room, which made it difficult to relax. This is only a hotel to stay at for one night if you have no other option. Overall, I was very disappointed with my stay.

Only three floors so no long elevator ride. Room was updated and comfortable. Bathroom vanity top needs to be replaced as it is well worn. Guests should be informed at check-in that there is no daily housekeeping.

Service was AWFUL. Our room was never serviced until someone tried coming into the room 8am on the day of checkout. They ran out of towels??? And there was remodeling and painting being done. Also this hotel smells bad. Not coming back here. The staff had the worst attitude EVER.

Dark, smelly and basic af. Check In rep…on her phone was priority. Check out…rep on her phone for good 45 seconds with me there, making me wait. From lobby, down halls and in room, smelled old and smokey. Hardly any water in shower, bathroom sink was drops, towels smelled like they were just sitting there absorbing different scents. Conveniently located for sure but I’ll spend the extra few bucks next time.

To be honest this place should stay low budget or low cost because idk its kinda runned down and like i been to many hotels that are runned down but i kinda feel like its always been good hospitality and pleasant welcoming , but at this place , i felt like the hospitality and welcoming is not existing, the lady in the front desk has the worse attitude ever and just straight up looks like she hates her job , i even try to say thank you etc and you can tell she just hates her job, but the parking is okay , the room has this like humidity feel and weird smell in it , the restrooms have no vents or fans so thats a shame but hey if you need to just stay for a day i guess it works .

The beds are comfortable. I liked that the air could be adjusted.

Best thing of the stay was the free parking. Rooms outdated, property is dirty, cockroaches on halls ways and inside the room. Not as pictured!

They did not have a pool

The proximity to Barton Springs Outdated, no ice machine, bare minimum

Price and location was key Smell or cigarettes and hallway smells

Staff was friendly