Extended Stay America Suites Austin Southwest

Lo anuncian como desayuno y solo son barritas de granola y café, nos asignaron una habitación que olía a muerto tuvimos que pedir cambio de habitación

Room smelled like smoke, carpet dirty, AC not cooling, no shampoo or conditioner, no blow dryer. Will never stay again nor recommend. Just plain dirty

Perfect location/best breakfast/super clean/loved indoor pool/staff was great! I would stay there anytime

This had to be the worst hotel/motel I had ever stayed at. We had a pipe burst in our home and needed somewhere to stay for a couple of days. The outside of the building just looks sad, it hasn't been maintained. The front desk staff was wonderful! The room was not. The floors were sticky, it was clear that nothing had been cleaned. The tables had some kind of substance on them and the mirrors both had not been cleaned. I had two rooms, one for me and one for my adult children. Their room reeked of cigarette smoke. In most if not all hotels with kitchens there is some kind of kitchen utensils, this place had NOTHING. Not even paper towels. I had brought some leftover dinner thinking I would heat it up in the microwave, that would have been fine except there was nothing to heat it on, let alone a utensil to eat it with. I reserved two rooms for two nights, we left after the first night it was so awful. On the way out my son noticed that there was a sign that said you could buy kitchen items. He also noticed that there was nothing in the lobby that you could get to drink. Not even a vending machine. No water, sodas, or coffee. Of and the breakfast is nutragrain bars and coffee for a few hours. It would have been nice if their web page said there are no kitchen utensils or drinks onsite. If you wanted clean sheets or towels you had to bring your current ones to the front desk to swap out. If you want your room cleaned it's extra money.

Amazing stay. Clean room, and friendly staff.

Very poor

Location. Next to gas station Breakfast bad Eggs dried up Sausage rel spicy

Room had a full sized fridge and cooktop with small sink for preparing meals. The bathroom didn't have a fan which made the room get pretty steamy after a couple showers. The location is near a couple large roads so getting around Austin is pretty easy from this location.

The carpets smell bad

Nothing The carpets smell bad

Perfectly acceptable place to stay for the night or even for a longer stay. The staff were very helpful and friendly.

Amazing stay. Will stay again😀

Nothing Y’all took money out of my debit card when you were not supposed to take money out of my account before I got to my room y’all are in charge my debit card now. I have to wait for a week to get my money back so I should’ve never took the money out.

Everything was all right until we had to wake up early and check out early cuz they were replacing door knobs no bueno could have just waited until everybody checks out at 11:00

Everything was cool and everything was clean staff were cool Everything was all right until we had to wake up early and check out early cuz they were replacing door knobs no bueno could have just waited until everybody checks out at 11:00

Clean safe & quiet property (despite being so close to highways,) staff helpful & friendly, had everything I needed & would stay again! (My dog also approved.)

We chose this hotel due to the breakfast since we were staying for my teenage sons basketball tournament but was so I got to email for to put review of my hotel because we're supposed to have breakfast they didn't have breakfast because they're in between management they didn't have breakfast so we were very dissatisfied with that as my son had to play a morning game with no breakfast

Based on the online photo I thought it would be an actual breakfast with select food items like pancakes, eggs, fruits etc. Not a coffee bar set up with on chocolate muffins and packets of oatmeal, The fact there was no real breakfast, the hotel room could have been cleaner.. (no hairs in shower).

i didnt The room that they gave me did not have any air the second room they tried to give me the main locked did not locked the third room that they tried to give me the refrigerator was leaking water all over the floor then I went back to the manager he gave me his personal key had me walking to the 4th floor looking for my own room had me back on the third floor trying to find a room on my own then had me going to the second floor trying to find a room that was suitable for me and my two grandchildren 10 years old and a 8-year-old we travel three and a half hours got there a little bit after 3:00 was not able to lay down until about 3 or 4 hours later trying to find a comfortable room I am so dissatisfied

Bad