Sonesta Select Austin North

Room was clean and honey staff was friendly breakfast was not bad they had boiled eggs milk juice cereal toast pancake maker yogurt and fruit and coffee of course

👎

Rude front desk. She let someone check in early, but told us we couldn't til 4, wiggling her 4 fingers at us. Well we decided that this hotel was not for us, and left, to never go back

Ok hotel nothing special

If you’re a fan of clean rooms, I do not recommend this hotel. The first room smelled like urine (apparently the previos guest had pets) and the cleaning crew tried masking the odor with some scented spray which made it so much worse. Terrance at the front desk kindly put us another room immediately, but it had a lingering cigarette smell despite it being a non-smoking room. The facilities are quite outdated and the carpets and sofas have multiple tears and mystery stains. It took over an hour for the AC unit to cool the room enough for it to be confortable with the cigarette smell. I think the staff are doing the best they can with what they’re working with, but we definitely did not stay long enough for the breakfast after that experience.

Everything was great, very clean. I did request a lightbulb change for the desk lamp and wasn’t replaced during my stay but everything else was good. Staff was very polite and welcoming

Hotel needs a few renovations like the lighting in the hallways is dark, missing lights. Elevator needs to be updated second elevator was out of service (did not work)

When I walked in there was a homeless man sleeping in the lobby, There was hair on my sisters bed, weird stains on the floor, as we were checking out we saw a huge cockroach. It was okay to sleep a night but only a night

Water pressure not that great. Room was not cleaned thoroughly upon entering

If you just need a bed to lay down.

Our room only had one towel and no toilet paper at all in the bathroom… The mini fridge still had food from a previous guest.

There were no basic necessities provided- kleenex, hot water or even coffee We came from Boston and were so disappointed. Sonesta is a good chain of Hotels but this was Horrible......except for the working staff like Ruby!

Free breakfast was sad. Went downstairs 45 minutes before it closes at 830 AM, and there was not much food to there There was no staff to replenish food. No milk. Felt bad to eat whatever is left, and there is none for other guests. Just had PBJ toast , 1 hard boiled egg and a hot tea. Also, this hotel feels understaffed. I only saw 1 person working in the whole hotel. ASo, I checked out the hotel hungry. Paid almost $100 for the 1 night stay. I had better experiences and food for cheaper rates. Definitely not coming back here again. Good luck future guests. Maybe you feel differently...

I think this hotel is understaffed.

Superb

When we first got there our check in lady was really rude to us and made checking in longer than it needed to be. We got to the room and it was very clean. Me and my husband loved the layout and space but we were missing the ice bucket and a coffee machine. When my husband went to use the iron it was just leaking water all over his shirt so he had to pour out the water and just use the iron dry. At night when I realized we didn't have a ice bucket I ask the night lady for help and she was wonderful even brought me a bucket filled with ice straight to my room which was very sweet of her. Location of hotel was amazing right within a 2 to 10 min walk or drive from everywhere me and my husband wanted to go.

Everything was fine till I realized there was no shampoo or body wash in the shower where they kept reservoirs explicitly for those things.

Staff

It was an alright stay. Nothing bad, nothing great, needed a place to sleep while in town, served its purpose.

Good