WoodSpring Suites Austin Northwest

I ended up having to leave earlier than expected but place was decent. I’ve seen better locations.

No facilities…bare bone property. The website says breakfast included but it wasn’t.

Clean rooms, comfortable bed and air blew cold. Satisfied for a night over

Bad

and the normal circumstances that would have been upset at the situation that occurred. I ended up leaving my room key in my room when I left to go to the store when I returned I ended up having to sleep in my car because I couldn't get a hold of anyone from the front desk but the next morning the staff Tiffany explain what happened and it was understandable as to why it happened. but before I could think about requesting to be or compensated for that night they already had offered it and so I just stayed an extra night which was in my plans anyhow so I have to say that they earned the five stars

Very unprofessional cancelled our booking at 5pm when we had booked a week ahead of time causing us to find alternate rooms for a group of 17.

Bad

Fridge and stove rusted. Light in bathroom did not work. Room smelt so bad.

I arrived at 4;45pm on a Sunday to be informed my reservation (and many other guests') had been cancelled. They said two housekeepers didn't show up to work so they had to cancel people. I didn't receive a call, email or other l correspondences. Staff was rude and made no effort to assist in helping stranded guests find other rooms.

I enjoyed the first couple nights here so I booked another week here!

Exceptional

Expedia didn't bother to notify me through phone nor email that the room was cancelled or the hotel. I drove for hours exhausted ready to relax only to find out there wasn't rooms available. And I didn't get no refund. It did my part. I booked it online. I got a confirmation number. They are so quick to take your money but not return it when they made that error. So I spent twice as much having to find another hotel at the last minute!!

Very good

They let you book online, and when you arrive they tell you there are no rooms available, that they're all rented.

Bad

We had no shower curtain for shower. No trash bags in any trash cans. No toilet paper the whole stay. Called/text the after hours number for toilet paper and was told no. We had a nonsmoking room the reeked of stale cigarette smoke

Very good

I booked a room online...

Passable

Bad