WoodSpring Suites Austin Northwest
About WoodSpring Suites Austin Northwest
Located in Austin, 13 miles from Dell Diamond, WoodSpring Suites Austin Northwest provides accommodations with free WiFi and free private parking. The property is around 15 miles from University of Texas at Austin, 15 miles from Texas Memorial Stadium and 15 miles from Moody Center. The hotel features family rooms. Guest rooms at the hotel are equipped with a TV and a kitchen. All guest rooms will provide guests with a fridge. Frank Erwin Center – University of Texas is 15 miles from WoodSpring Suites Austin Northwest, while Capitol Building is 15 miles away. Austin-Bergstrom International Airport is 22 miles from the property.
Amenities
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- In-room refrigerator
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Elevator
Reviews
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Exceptional
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Decent stay. Manager (red hair) was extremely nice and helpful! My room had a “wet towel” smell and my pillows smelt the same. Not a terrible stay but not the best.
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They rooms the building the outside property is clean nice. The staff is very friendly and helpful. This is a home away from home. The beds are very comfortable. I love this place.
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The room was awful. It smelled like smoke (the whole hotel did!) and it was dusty inside. No shampoo, conditioner, moisturizer, nor hair dryer in the bathroom. The bed was the worst; there was no sheet between the felt blanket (brown / gray fuzzy blanket) which is really disgarsting. Luckily it was hot so we didn't need the blanket and just slept on top of the bed. We had to turn the AC off because the filter was old and smelly. Outside, a group of people were talking loudly until 3am and kicking bottles around. After that, the birds started chirping and then a large truck idled their engine at 5am. Needless to say, we didn't get any sleep! I had booked for two nights, but after the first night, we left and didn't return. Booked a Holiday Inn Express instead and instantly felt smarter! Later on, I found CL ads advertising short term housing at this hotel. Search around and you'll find it. Kinda sketchy...
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Superb
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Good
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Exceptional
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It is a good place
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.
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The front desk girl was 🔥 and super helpful
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Nothing, didn't end up staying there and cancelling my reservation. The staff were awful and rude, there were no clean available rooms by 3pm check in time for my reservation, and when one WAS finally available, it had never been cleaned whatsoever. We were never given any explanation or reasoning behind why no rooms had been clean and ready for our reservation, and why we had to wait so long to get a room and then only get a room that hadn't even been cleaned after the last guest yet. They offered no apology nor did they offer a different room that was cleaned.
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Very poor
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Superb
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The property was 3 minutes away from a meeting I had to attend. There was no cable TV in my room. No local channels.
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Staff was very unprofessional,Customer service is very poor a lot of hobo’s outside also and gang activities.
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Bad
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Room unavailable
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Ice cold AC and comfortable bed were the highlights. Staff was friendly. No soap or shampoo so pack accordingly. Low water pressure so no showers but enough to flush toilets and brush teeth. Linens appeared cleaned but stained. We choose to cut our trip early.
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I was not able to get any assistance from Hotels.com that night, and the day after regarding my refund. Needless to say, TERRIBLE rating is given to Hotels.com and the WoodSprings Suites Austin Northwest.
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Bad
