Extended Stay America Select Suites - Cleveland - Avon

We checked in between 5:30 and 6. We went to our room. When you opened the door, there was a nightstand or some type of furniture in front of the door, a milk just on the ground, and other things strewn around the room. There was food on the top of the fridge. I thought the clerk gave us the wrong room. It wasn't. She said she had just come on shift, that there wasn't a maid available, and that there were no other rooms left. We had to scramble to find a different hotel. I had packed a cooler with the intent of cooking. It cost more for our 3-night stay because we had to eat out all weekend. I will never book with this chain again. I wish I had taken a photo of that room!

Room had no additional amenities outside the bare minimum - bed, fridge, working sin/bathroom. No soap, a bare minimum of towels. About the only thing that felt clean was the bed and fridge, floor clearly had crumbs along the baseboard throughout the room and bathroom. Hallway smelled like musty cigarettes despite multiple "no smoking" signs, room did not smell much better possibly due to smell from hallway leaking in. Door had a problem shutting/opening even after lock was disengaged, essentially had to put a shoulder to the door to get it open. A full bag of trash sat outside another tenants room for a 16 hour period of time overnight, leading me to think that nobody was bothering to check the hallways or the facilities outside of regular cleaning hours. Positives - the bed was clean, other tenants were friendly, felt like nobody cared so you could do whatever you want during your stay. Take that as you will.

Ac in room 109 wasn’t working properly

no bath soap, no shampoo in the room at all

Place sucked. It was like a ghetto hotel in a nice town

Overall not a horrible experience, the staff were nice and helpful and the room was okay. There were definitely some dirty spots in the room, especially in the drawers and under the bed. The entire hotel also smells like cigarettes and the room itself didnt smell very good either.

First we arrived and noone at desk. After about 10 minutes she came walking in from the parking lot where she had just git back from getting food. No problem we all have to eat. After a snippy discussion about if we had a reservation she checked us in. Walked into our room and it was so disgusting, it smelled so bad like piss it was nauseating. So i sprayed with room spray.The beds were so hard The floor would have befn more comfortable. But we were only there for the night. Thank god. The floors were disgusting as well. There was no remote for the tv. Hubby had to go 3 times to get 3 different remotes ( none worked) so we just went to sleep and left at 6 am will never book at an extended stay again. First and last time for us.

Very basic.. bathroom door was bashed in, no garbage cans un the room. I wouldn't stay there again.

Everything was broken, TV didn't work, drains didn't work, no lamps, etc

Good location They double booked me so when I showed up for my reservation they didn’t have any rooms then needed to wait for a reimbursement but first they charged me $78 for “cancellation” when in reality it’s them that didn’t have their shit together.

Very basic, sparse, institutional rooms. Not pristine but not dirty. Strong pot smell in hallway was reported; luckily it didn't creep into the room.

No coffee

Celina is Amazing!

Room was dirty like it wasnt even cleaned and smelled like urine. The hall way had the lights hanging down from the wires down the hall ways. The receptionist asked me to take out my own trash every day. They were not very friendly and took more time talking to each other extending the time it took to check in. The parking lot is terrible and most of the hotel is like someone stopped in renovating it.

N/a

Yes

Great

Didn't notice Filthy TV didn't work Took over 30 minutes until somebody showed to front desk and that was only because a tenant sought out an employee

Staff was very nice, room was somewhat clean

This was the nastiest place I've ever been to.