The St. Regis Bal Harbour Resort

Several service issues - very inconsistent

Love this place, everything is perfect

Simple no redponsecti service ! Service.

It was great - upgraded room

The hotel has a very nice beach with comfortable cabanas and it is conveniently located if you plan to do some shopping at the Bal Harbour Shops. The rooms are extremely shabby and unkempt. The carpets are stained, the curtains are grimy, the bed linens are washed beyond repair, and the bathrobes have holes in them. This isn't a 5-star hotel, let alone a 4-star, 3-star place maximum. And it certainly doesn't offer the service and comfort you'd expect from a St. Regis chain.

The room, the view, and the food were all outstanding. It was a very pleasant experience.

Excellent service and facilities

Clean rooms first class service great food, aesthetically beautiful.

Fantastic hotel! Will definitely stay here again.

Excellet,

Nice ambiance and cozy vibes!

Hotel is really good. Should have more and better dining options on site.

Update: the hotel finally refunded me for the room. I appreciate them correcting their billing error, although I would have preferred to avoid the 8 phone calls and hours of time I wasted. I hope they review their processes and tech and modernize it to avoid this type of preventable issue in the future. Overall a nice property and great staff. Location is across from the mall, but otherwise a bit secluded. Beach is nice as always in Miami.

The hotel charged me for the two night stay even though I paid ahead of time through Booking. Despite multiple attempts by me, Booking and American Express, and what is an obvious error, they will not respond so it appears their billing or accounting dept is incompetent. The stay was nice but not worth paying double an already expensive rate. Update: the hotel finally refunded me for the room. I appreciate them correcting their billing error, although I would have preferred to avoid the 8 phone calls and hours of time I wasted. I hope they review their processes and tech and modernize it to avoid this type of preventable issue in the future. Overall a nice property and great staff. Location is across from the mall, but otherwise a bit secluded. Beach is nice as always in Miami.

👌

Incredible!!

We are locals and wanted a quiet and romantic time to celebrate our anniversary. This place was amazing and the staff were even better. We will definitely be back again soon.

Areas to improve: too much toxic room fragrance used throughout the property!! All four of us (2 rooms) were allergic and had continuous headaches, from the guest rooms (rooms had to be aired out to stay inside) and in the lobby!!

Exceptional

It was an amazing trip. I highly highly recommend it. It is highly overpriced. Breakfast was like $120 for two of us, but you felt like royalty and they did everything they could to make sure you were happy. They even had champagne in the lobby all day from 10 till six.