WoodSpring Suites Baltimore White Marsh - Nottingham

I was worried about bed bugs but I didn't see any. This looked like a long term place for homeless people. It was a big mistake to stay there for a short business trip.

OK so we never got to stay there! We were having a late check in and I called the desk and told them we wouldn't be there until 8:30 ish (even though room was fully paid for) and he said don't worry your room is here. We showed up and two women in line in front of us and who did not have a reservation demanded that they get a room. He spoke to his manager and they gave away OUR room. When we got to the counter he told us as much and offered us a filthy room with ants. We turned it down and went to sleep on the floor at a family house. Inexplicable how they could do that. Unbelievable. Made 7 calls to get a full refund.

There is no pool, no breakfast, and when you need clean towels, you have to bring down your old, wet ones. The back of our toilet was held together with duct tape. The air conditioning unit didn't work either.

The bed was very uncomfortable and bathroom wasn’t very clean. Couldn’t even sleep because every time you moved the plastic crinkled.

unprofessional. didn’t even stay. the manager wanted to photo copy our credit cards. didn’t feel welcomed after that

Room was clean

The hotel was adequate and convenient, but only bare essentials. Shampoo but no conditioner. Wet towels. Warm, not hot, water. Non-functioning TV. And clearly there were many full-time residents of the hotel based on the number of people hanging out in the hallways shoeless.

Everything was excellent. We had a great stay .we'll stay again next visit.

A nightmare.

The room overall looked clean. But after waking up and getting my daughter ready I saw that there was hair in the shower and the bathroom smelled. This made me look. I observed peeling paint in the shower alone with the floors and bottoms of the toilet being dirty. This is not how any facility be maintained… Also while in and out of my suitcase I notice there were ants crawling on me and my luggage. I had to kill ants during my stay… last but least the damn elevator broke down and was never fixed. I will never stay here again

The rooms smell and roaches. Looked at the room and left immediately

Great location Elevator broken

When checking in I stood at the front desk for 5 or 7 minutes. No one was there to wait on me. Th room had roaches and my phone did not work. I was told that nothing could be done because I booked my hotel reservation through a third party. All and all terrible experiences.

I only stayed 5 minutes than I booked another hotel I would like my money back

Customer service........I waited 20 mins to check in while the attendent was having a full conversation with a co worker

Just the location It was dirty the tub was clean it had pubic hair all in the tub and I had to run the water for a half hour before it got warm the bed was hard and uncomfortable

When we arrived we were told that our reservation was cancelled due to elevator problems. They said they called with no answer. However we had no record of a call on our phones.

location lobby smelled like dogs and synthetic hardwood on first floor was dirty and heavily worn.

The room was nice and clean. Had all the kitchen materials what was needed staff was OK didn’t have a pool. The elevator was not working, which made things a little rough.

Available Upstairs person stopping around all night. My son had a room across the hall and had a roach and blood by the bathroom door under the sink area.