Room Casa Gracia

The staff is excellent. The apartment super cozy. I stay To short .

limited but delicious options in Oosis cafe under the hotel, though it closes pretty early (at 10:00pm). Amazing AC, amazing views, amazing location, metro and taxi access, walking distance to alot of amazing attractions, restaurants and shopping shops, supermarkets. the team supports with anything they can - only problem is the very late check-in (3:00pm). Tahnk you Rai, Alfredo, Pepe, all the ladies are super professional and helpful. Best team ever :)

Todo perfecto gracias a Alia y Iris

La ubicacion muy buena , burn trato gracias Alia

Great room and spacious bathroom, great location I got locked out of my room at around 4 a.m. because the keycard reader on the door had completely died. The staff explained that the battery was dead, so no keycard would work — not mine, not the front desk worker’s, and even a newly assigned keycard didn’t do anything. For about 1.5 hours, the staff tried different “workarounds” to get the reader working again, but nothing they tried actually fixed it. By around 5:30 a.m., they told me the only option left was to knock on the door until someone inside woke up and let me in. I ended up knocking for about ten minutes, which probably woke up several people in the hostel, but I didn’t have any other choice. Throughout all of this, one of the front desk workers was pretty rude and dismissive while trying to deal with the situation, which made the whole thing even more frustrating. For this reason I would not recommend staying, I have stayed at several hostels across many locations and I've never experienced this issue.

Ubicación perfecta y todo perfecto gracias a Alia

Dirty bathroom

Loud and AC didn’t work well

El edificio cuenta con dos ascensores viejos, que muchas veces no funcionan por lo que lo tendría en cuenta si tenes movilidad reducida. El aire acondicionado falló varias veces, aunque el equipo de mantenimiento siempre lo reparó rápidamente.

The room is a little outdated. The terrace could have used a better cleaning up.

Location is superb, rooms are comfy and common areas are great for work. I like that bed linen and towels were changed daily!

Nothing! I stayed at this hotel for three nights. Unfortunately, my experience was disappointing from the moment I arrived. Although the official check-in time is 3:00 PM, my room was not ready until around 3:25 PM, which was frustrating after a long journey. The first thing that surprised me was how small Room 501 was, especially considering the price I paid per night. Shortly after checking in, I noticed that the bathroom drain wasn’t working properly, and the water wasn’t draining. Within five minutes of entering the room, I had to call maintenance to fix the issue. Soon after, I realized the air conditioning wasn’t cooling the room properly. I contacted reception, and a maintenance technician cleaned the AC filter, but it made no difference. I had to call again because the room remained uncomfortably hot. Another technician inspected the unit, and we eventually concluded that the AC’s placement was the main issue it was installed in a narrow space between two walls with only about 4–5 feet of clearance, preventing proper air circulation. The room also had only one chair, making the balcony impractical for two guests. In addition, the elevators were extremely slow, often requiring long waits to go up or down. The biggest disappointment was having to spend all three days in temperatures of around 34°C without effective air conditioning. One day was especially humid, making it very difficult to sleep. Overall, I expected a much better experience for the price I paid. Delayed check-in, poor room maintenance, ineffective air conditioning, and the lack of comfort made this a disappointing stay. Unfortunately, I would not choose to stay here again.

The ease of getting to tourist places

Alfredo was great

The air conditioner was not working, the bed was too hard

Great location! Comfortable. Helpful staff. Great breakfast! It was almost impossible to reach anyone on the phone. I tried calling several numbers and never got through. I was able to communicate through Booking but this took a bit longer and was not as convenient. Also the elevator did not work and we had large, heavy luggage.

What a shame ! The very first time of my life I had a such bad experience in this hotel. The management blocked our card access at the middle of the night without any notice or message because they pretented we did not pay for the city taxes which was wrong and I had proofs of my payment. We had to pay it once again to get access to our room beacuse they told us we will sleep in the street otherwise. The AC doesn't work and there is no van.

Todo perfecto gracias a Alia y tamta

The air conditioning in my room was broken during extremely hot weather. Even though I reported the issue three separate times, it was never fixed. On top of that, the TV couldn’t connect to the Wi-Fi, so none of the smart features worked. The staff did offer to move me to another room, but it would have required me to stay at the hotel for most of the day while they arranged everything. As I was on holiday and had plans, I couldn’t afford to waste an entire day waiting for a room change. I expected these issues to be resolved much more efficiently. Unfortunately, they had a significant impact on my stay.

Todo perfecto gracias a Alia y el equipo de reception