Village Hotel Basingstoke

Comfortable and clean Check in on touchscreen was slow with too many questions. Noisy rooms above the gym ( seems like a common complaint)

Exceptional

Disappointing

Very modern Nothing

Superb

Fresh and full of vitality Nothing

Good

It’s a great location however the 2nd floor is always loud either from the bar or the gym See above and the view was grim

Nice rooms, simple, clean, functional. Restaurant and bar are nice. Gyms well equipped. Staff were excellent and responsive. When we had an issue it was resolved immediately. The 2nd floor is essentially uninhabitable. Constant extremely noisy pulsating music reverberates through a large number of the 2nd floor rooms from 6am till the gym closes at 10-11pm. You'll struggle to get any sleep outside these hours if you stay on this floor. Looks to me like the bulk of the nose is conducted by the AC system? It's a shame, nice hotel otherwise. Just very poor design and lack of acoustic damping mean an entire floor of rooms essentially wasted. Looks like Village hotels are all a similar design... I wonder if this is the case for all of them

Great location and really great room

Superb

I’ve stayed here before many times and it was good the location for my business is perfect During my stay the room was not cleaned one and the lack of a toilet brush was problematics. I asked the staff about having this addressed but still it didn’t happen. Very disappointing. There was an organisation staying and they had breakfast laid on early for them. I like to have my breakfast early when it’s a buffet as it fresh. But the food was dried out by the time I got there

Staff helpful and friendly. Love the decor to room and hotel. Clean room Room felt small. If room was bigger it would benefit from having a mini fridge in the room

The ambience of the hotel from arriving to leaving was great, the staff, the room and the food were all great. N/A

The staff were absolutely lovely and welcoming. The aircon in the room was excellent and the bed was very comfortable. My only issue was the car parking, When i arrived it was difficult to get a space. I also struggled to pay on line. i then found out it was included in my booking so in affect i paid twice. The guy did put a credit on my room of £5 however i didn't use my room number to order food.

I was on the second floor directly above the gym, until the gym closed all I could hear was thumping gym music, weights being dropped etc. This then resumed early in the morning when the gym reopened. I will never stay here again - very disappointed.

Very good

Location and modern facilities The gym plays very loud music up to 11pm in the evening, and starts up again around 7am. For those who are after an early night sleep, are very tired from a long day of travel (like I was), or have children, this may be a problem. I was staying on the second floor. A previous visit I was on the fifth floor and couldn’t hear the gym, so perhaps something is needed to improve the acoustic insulation - or ensure the gym turns its music down at respectable levels after a certain time in the evening.

Superb