Extended Stay America Suites - Baytown

Alex, Trent and Richard were all very helpful my stay has been extended for several days and they have made it so easy and are all very friendly! Great place to stay and very family friendly

I was checked in by the manager Ashley whom was very helpful and upheld the level of professionalism that matched the properties atmosphere, definitely made me feel like I chose the right place to stay

Richard was there in the evening and made sure the property was safe and well kept!

Trent was so polite and made the process quick and easy

Alex was the best! So very helpful!

Loved the staff! I had to extend my stay several day's and every day they were very patient with the process, Alex, Trent and Richard were all very nice, professional and polite I was even checked in by the GM MS Ashley and she was also very welcoming and helpful and the property is located by so very many restaurants and stores! And has a pool and every room has a full size refrigerator and a small stove and cabinet space making it very comfortable and the bed was perfect!

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It was everything they described in the commercials plus some it was great I won't stay anywhere else they have a customer for ever.

Pleasant

Disappointing

I checked in and was allowed to check in early so that was a plus and the attendant was nice, however I wasn't given instructions to as where my room was located and how to get there, there was no Wi-Fi offered at this hotel and wasn't told about it. The pool area could you use a lot of TLC, because it was very dilapidated and hot tub wasn't working or covered properly. I awake at 8am and went to get the breakfast at 9am and breakfast was over, but I asked and the front desk attendant said it was over at 10am, mind you it was 9am and there was no food out for the breakfast. So, I get up morning at 7am and go to breakfast at 8am and there was still no breakfast in the area. I had my grandson ask for 3 large towels and 3 small face towels, and was told no, because we haven't been there for two weeks and they don't give out towels. Well, I wasn't informed about that, and I had to go and buy towels to use. I will never rent/reserve this hotel ever again. Not a good choice if you are asking my opinion.

I didn't have breakfast

Gr8 placeto stay.. b hopp7

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I have been there a lot it's always clean and great custormer service.keep up the good work

The room had nata flying everywhere and service was very horrible had to wait hour on someone to come to the desk and check us in then waited 30 mins on someone to exchange my towels they didn't service the room at all

The pool wasn’t open

Rooms was clean and it was great for the kids and dog

Quiet and tucked away i liked it

I didn't like anything...Staff was rude and very disrespectful Staff was rude and very disrespectful