Sofitel Biarritz Le Miramar Thalassa Sea & Spa

Very good

Exceptional

Excellent location Our room stank of smoke. We asked to move to another one and were greeted by a firm “non”. We were told they would remedy the problem and a man turned up, armed with a can of air-freshener!

Comfortable room, spacious even with extra bed. Provision for extra child v good, robe, towel etc. staff were very friendly and helpful. Kitchen closed at 9.45pm, which meant a very small room service option

Very good

I liked the location and the attentiveness of staff. We also loved the pool. Nothing really - the facade is owed a refurbishment but inside everything was spotless:

We were there for one week. The hotel needs renovation. The ventilation system in our room was extremely dirty. My wife sneezed incessantly. Luckily I had benedryl to calm down her continuous sneezing. The following morning they cleaned out the room ventilation There are 2 sliding doors and required a muscular person to open them. They were siliconed. But helped moderately. The breakfast costs 35 euros ($40). Not close to being worth it. Take a walk along the beach and have better breakfast and 1/3 the price. I had expected more from Sofitel.

Exceptional

Bad

The location. The property looks very deteriorated and I had other expectations for the service, having stayed in various Sofitels around the world……

N/A Room decoration tired

The hotel has an excellent location, and is the main positive aspect of the hotel. You can easily access the beach. The staff were friendly. The breakfast is average. Unfortunately we felt this did not feel like a 5 star hotel. It falls far short of the standard expected, particularly for how expensive it is. The entire hotel is out of date and needs serious renovations. Given the current look and feel of the hotel, it feels more like 3 or 4 stars, compared to other Sofitel hotels we have stayed in. I would not stay here again.

Great location,very comfortable rooms Staff very helpful.

Lovely location close to the ocean. Nice pool and restaurant fords very good Nothing

Pleasant

The staff were really lovely always helpful . The outdoor swimming pool is great - good size and never too many people. Bed was comfortable. The condition of much of the hotel is truly shocking and I don't know how they can be rated as a 5 star hotel, many areas look like they were last renovated in the 70s if not earlier. I had read some negative reviews on this point but thought people were being picky given the high expectations you would have from sofitel however I was the one in the wrong. It was so bad that when I arrived I contacted Booking.com to see if I could cancel something I have never even previously considered. T he room smelled musty as did the bathroom, probably given the old flooring and furniture (ex bed). The balcony was dreadful and I wondered if it was even safe given the condition. Even basic things were beyond them, e.g. the fridge in the room didn't fit in the cabinet it was in and the two doors opened in opposite directions so it was hard to open and the outer door wouldn't shut; curtains not wide enough for windows. The breakfast was basic and not great quality there was a strict embargo on using more than one item of cutlery which I never seen before inc in 2/3 star hotels. Shower was over the bath with the mixer at the bath level, virtually impossible to regulate the temp. No proper international TV; balcony furniture dirty; virtually no aircon despite claiming to have it. All of this would be totally fine in a 3 star hotel given the location and pool but in no way is this a 5 star hotel with the exception of the staff who were lovely. I'm considering whether they should be reported for misleading advertising.

It was very dated and rundown needs refurbishing big time

Superb