Grand Hotel, Mumbai - Ballard Estate, Fort

Location Cleaning and comfort

The hotel has probably seen better days, rather run down but this is reflected in the room rate.

Bushan & Vikash ( front office ) and team were looking after us and helped us during the stay .

location

The breakfast selection could be better given the room tariff. Also the breakfast items are hardly replenished. A proper coffee machine would be a good add instead of instant coffee. Also the network in the building is patchy and so is the inhouse wifi.

Heritage charm. Great location Shower head in the room

Old antique place in a good location Late night service unavailable

It was tradition hotel. Good value The price was expensive.

Helpful, Nice staff, room and food! Some construction across the street

Clean, very friendly / helpful staff, excellent food. Anil and Michael in the restaurant were really, really superb! Close to cruise terminal. Coffee at breakfast needs to be stronger. A lot of mosquitoes in our room.

This is a nice historic hotel, in a great location. The location was easy to get taxis and not do crowded and dangerous as other streets. The staff was outstanding, very responsive to requests and issues. The food was also good. The bed was very comfortable. There were a few parts of the room that glitched or did not work right. However, much of it should be expected in such an old building.

Beautiful Modern Rooms in Retro Building Classis

Size of room, location, heritage building, staff. Breakfast was o.k. , but could be better, ( from a Western point of view, admittedly). For example fresh papaya, yoghurt.

The staff was very helpful. There were mosquitoes in the room, and there was no mosquito fumigator provided. Besides, the air conditioner was too loud.

good kitchen. great stuff. helpful manager Sham

Other family members didn’t have the same experience with their rooms. Need to improve on providing same quality in all the rooms.

My stay was good, even though the hotel was a bit far from Colaba where i was doing my business but overall it was great. Id love to thank the manager Sham, he was very polite and kind. Also the security guards, the concierge, house keeping and the head chef. only thing that bothered me was on Sunday some locals would start playing cricket from morning till evening and that was a quite noisy, they were screaming and yelling which made it bothersome.

in the local climate, and given the undrinkability of the tap water, only providing one or two free bottles of water per day before charging for more is a borderline war crime

moved to this hotel after feeling uncomfortable in a very small, box-type room at another hotel in Colaba, and this place was a complete relief and pleasure. This is a beautiful heritage property, more than 100 years old, with very spacious and grand rooms designed in a classic British colonial style. The room was extremely large, clean and well-maintained, with a balcony offering a wonderful view of Ballard Estate street lined with trees and old British-era buildings. The whole area is calm, silent and away from the busy parts of Mumbai. Staying here genuinely felt like stepping back into 1950s or 1960s Mumbai with a nostalgic charm. The staff deserve special mention – very polite, professional and attentive. I noticed how well they handled international guests and provided guidance with care and respect. Overall, this was a memorable, comfortable and refreshing experience in Mumbai. Since this is an old heritage building, the plumbing system needs attention. At times, water appeared slightly discolored, likely due to old metal pipelines, and hot water was not functioning during my stay (though I’m not sure if it was a control issue). This area definitely needs improvement.

Good range of food available.