Hampton Inn & Suites Watertown Boston

Room is clean and new.. breakfast is excellent

Great hotel

Hilton has never disappointed but it did this visit.

Nice New hotel with good location in a new hub of retail and food options and park, walking trail, connected to greenway and close to boston without being downtown. Standard Hampton breakfast was good, nice lobby, big room and nice wifi. This is what a hotel stay should be, no surprises. Well done.

It was okay, but nice town.

I was staying at this hotel as part of a university tour group starting from Boston. Since I arrived one day before the tour, I paid extra to check in a day early. After my first night, I went out to explore the city. In the middle of my sightseeing, I received a phone call from the hotel asking me to return and check out of my room. I explained that I was staying for another night, but I was still asked to come back because, apparently, my room needed to be changed. I had to interrupt my plans, return to the hotel, and spend time and money on taxis for something that was clearly a front desk/check-in mistake. When I arrived, I was then told that I could actually stay in the same room for the following two nights after all. What is most disappointing is that nobody gave me a sincere apology for the inconvenience. This was not a minor issue for me. I was visiting a foreign country and had very limited time to explore the city, and valuable sightseeing time was unnecessarily wasted because of a mistake that could easily have been avoided with a little more attention and better communication between the front desk staff. A simple, sincere apology and a little consideration for the guest would have made a big difference. Unfortunately, the way this situation was handled left me extremely frustrated and disappointed with the hotel’s level of customer service.

Parking was easy. Area was great.

Was clean and updated and good pillows , with a nice spacious shower , wish the water pressure was stronger though

Breakfast wasn’t great

Is needed was very hot this week while I was there would have been nice indoor or out

Good location near shops and restaurants No fridge no laundry

Very good

The young lady who checked me in was totally awesome! Very friendly and super nice.

Very clean rooms and helpful staff.

Great overall experience

The breakfast was perfect and the location was amazing. There were plenty of places to shop as well as tons of places to eat from sushi and steak to pizza and poke bowls all within walking distance

Room was clean. Staff was wonderful. People above us were incredibly loud! Lots of places to eat around the hotel.

A wonderful place to stay!

Great place to stay but you have to pay $35 for parking per day which they do not tell you until you’re checked in or ask because there was a sign.

Great location with shops and restaurants just steps away, along with a short walk to a nice park and the Charles River walking / biking path. Very safe and convenient location for us while visiting Boston universities. The included breakfast was a nice added bonus. Hope to visit again.