Phi Hotel Cavalieri

Welcoming staff. Nice bartender. Great view (second floor) of the mountains !!! Not that far walking to the town center (20 minutes for us). Big room. Clean. Not enough vegan options. Not vegetarians. Maybe… change the live music. ?

The A/C and heat for the entire hotel was ou of order. Fortunately the weather was moderate.

Clean, safe, quick check in

Great staff (except one guy from breakfast who really made us feel uncomfortable), room is big and nice / comfortable - bathroom great too. Easy to park, safe and quiet. Very good breakfast ! Good food at the restaurant too but too repetitive if you stay more than 2 days like us. Expensive wine for Italy and the location …

Very good

Superb

Exceptional

Exceptional

Good

Exceptional

Superb

Rooms, great breakfast, clean. The hotel is not in the city center. But if you travel by car there is plenty of parking place.

The personnel was really wonderful. Always kind and helpful, really above expectations. The room was too hot, including during the night. The bathroom lighting too bright, with no lights near the sink, but all from above. The lighting in the whole hotel was all LED of COLD tonality, quite depressing. We suggest to sostitute at least some areas of the hotel with LED in warm tonalities, which are demonstrated to improve mood.

The AC had a problem and it took them 2 days to fix it. You can only turn on/off but they control the temperature from the lobby and you need to ask them if you need to change it. Beside that, one day we wanted to have few snacks and because of the cold rooms we sit on the lobby (that had a working and warm AC) they have a table and chairs on the side of the lobby so we sit there. The hotel representative told us to go to our rooms to eat although I explain her the problem. A hotel suppos to be a home away from home and to let you feel good on your vacation time. I understand that there are house rules we need to respect but if you have a problem with your facility, the least you can do is to be more patient to your guests and try to offer them a better solution (for example to let us eat on the tables of the lobby, to open the upper flore restaurant table or other options - try to be creative and understanding and don't fight your guests - we are not your enemy)

Excellent experience

Very quiet. Good quality beds. Lots of choice for breakfast.

everything is perfect,thank you very much!)

Exceptional

Exceptional

During our two-night stay at the hotel, we encountered several issues. The hotel was fully booked by tourist groups, which prevented them from accommodating our request for a room on the same night as our booking. On the first night, the receptionist was not very welcoming. When we inquired about a better price for a different room, she became annoyed and seemed unable to understand our request. Her facial expression conveyed her annoyance. Despite our request for an upper-floor room on the first night, the hotel did not have any available options. We had specifically asked for an upper-floor room, but the receptionist had advised us to request it prior to booking. However, there was no option for an upper-floor room when we made our initial booking. On the second night, the hotel inadvertently provided us with a double room for guests with assistance, despite our not having requested this accommodation. The breakfast was satisfactory, but we arrived 30 minutes before the hotel closed the breakfast and were not offered any replacements for missing items.