Hampton Inn Brattleboro

Staff were extremely friendly. The whole place was clean. Hit tub was really a whirlpool..movement but no bubbles. So nice and warm though. Great stay!!

Breakfast was mediocre in choices and quality but the area was clean and well stocked. Orange juice clearly watered down excessively.

The facility was clean, comfortable and friendly staff

Room type was changed from 2 beds to one without notifying me. We went somewhere else

The room was very clean. The staff was very helpful. The breakfast was very nice. This was a one night stay returning from further North.

The pool need more cleaning.

Good location. Nice complimentary breakfast. Staff were friendly. Room was clean. As has been mentioned by other guests, there is a $300 security deposit which is refunded upon check out. Although staff stated it might take 2-3 business days for the refund to appear, mine was refunded the same day I checked out.

Great breakfasts!

Based on this experience, I strongly recommend staying far away from this hotel—and, unfortunately, from Hilton in general. A company’s true commitment to its guests is revealed when unexpected circumstances arise, and Hilton management failed that test completely.

Too tired to think about it. Sorry.

TV didn’t work THIN crappy mattress with a sloppy box spring on the floor The waffle maker handle was broken and my daughter burned her fingers

Lovely Hampton. Great staff. Would recommend.

The front desk staff have the best customer service skills. Actually, the, ALL the staff were very friendly and welcoming.

Front desk person handling our check in was incompetent, slovenly and not particularly helpful. My reservation, which I booked through Expedia was in tact, but room was not ready, and was then told by same incompetent person that there was a "mix-up with the rooms" My travel partner, who requires a roll-in shower in an ADA-compliant room was told upon check-in that the only room with a roll-in shower was "out of order" in spite of having confirmed the specific room over the phone days earlier. The room he was given, though ADA-compliant had a tub; not even a walk-in and he was uncomfortable for the duration of his stay. We had to wait 30+ minutes for rooms. We were each also given conflicting information regarding housekeeping by the same inept front-desk person, which only got cleared up when we both when down to the front desk together to clear up any confusion and misunderstanding. My travel partner had also been told by the same person that due to the inability to fulfill the original, confirmed reservation for his roll-in shower accommodation, he would not be charged. He was indeed charged, and because his accommodation was booked separately from mine, directly with Hilton, I have encouraged him to fight this charge, and at the very least request a discount. I, on the other hand, was told by another front-desk person that because I had booked through a third party (Expedia) I was not entitled to any discount or charge reduction, even though I too suffered inconvenience.

The breakfast was great. The staff was very friendly.

Staff is very helpful

Nice, new feeling hotel. Great room, spacious and updated. Hot hot tub and warm pool. Good breakfast with lots of options.

Very good

Very reliable, clean and comfortable stay. Especially like the pool and hot tub. Breakfast was also decent. Great stay overall.

Perfect