Pentahotel Bremen

Clean and comfortable The check in experience was terrible

I have been a guest here more than 8 times. Every time all works perfectly well Spotless tidy rooms as usual Breakfast tasty and abundant Staff always easy going Nice atmosphere in the hotel. Professional but with some humor all over the places Complementary water always available Nothing

Quiet. Breakfast. Staff. A bit far from public transportation.

Nice and comfortable Very friendly staff Was nice, nothing negative

Water dispenser and the lobby Paying for parking

Location was great, facilites were very nice amd it was very clean There were guests (sport club) children, they were very loud until late at night… made our sleep one night very difficult..

Clean, comfy, well-located Nothing

It’s ok for a night stay not easy to communicate via booking.com

Good location with great access to public transportation to the city center. Good selection of foods at the breakfast buffet. Rather quiet and comfortable bar to relax at in the evening

- my 6th or 7th time here. When I'm in Bremen this is the place where I stay - modern structure, with an awesome hall full of hobbies to spend some relaxing times - breakfast always good - comfy beds & shower

Very good breakfast Comfy beds Clean rooms Very nice atmosphere within the hotel Nothing

The staff this lady treated us was not good, it's was 7h 30pm at Germany time

Location, Staff, Value for money, breakfast was good. The bathroom was too small, The shower was tiny, even for a thin individual. Breakfast was good (many options) but on the pricy side (23€ for breakfast is too high)

It is clean. Service is good. Nothing

Great place for family stay! Perfect place for us with kids aged 10-15, pool table and darts were a winner! Comfortable rooms, everything you need.

Exceptional

On my second night I could not check into my room My room card not working

Good location for us, walked and parked car at friends as carpark expensive therefore it is not central. Simple rooms, comfortable, all the hotel you need. Real! books in lounge. Some staff indifferent, probably bad pay….or bad day, staff at checkout very nice.

Clean room, firm mattress, clean bathroom. Most unfriendly accommodation we've ever stayed in (and we have travelled all over the world – and stayed anywhere from nature campsites to shabby hostels to 5 star hotels). Staff dislikes interaction with customers and makes this very clear. Bored lady at bar simply points at self-service check-in tablet multiple times: "there is the tablet", "THERE!" and gets annoyed when you need help with it. Addressed us with informal "du" from her bar stool, which she reluctantly slid off to assist us when the check-in malfunctioned. Her only priority was that we pay €15 extra for parking and €20 for our dog. No eye contact whenever we passed "reception" (is it a bar? is it reception? is there no reception?), only awkward silence every time. Just that bored-looking lady glued to her bar stool or chair, gossipping with her friend or talking on the phone. We felt too uncomfortable to approach staff to ask for a coffee in the morning. No coffee or tea making facility in the room either. So we poured some warm tap water on the green tea we brought instead. A print inside the elevator says "we think hospitality should and can be better" and something like "we are crooks and cowboys".. well, at least they are good at self-reflection. We won't come back because we never felt less welcome anywhere in the world. PS: I usually only write positive reviews but this experience made us so sad that I feel I have to honestly report it here.

Exceptional