Freepoint Hotel Cambridge, Tapestry Collection by Hilton

We had rodents in our room

Clean rooms and Starbucks in building

I want to give a shout out especially to Arlee. I enjoy talking with her.

I enjoy my stays at Freepoin Hotel. At the beginning, there was a problem with the lock from the interior for security. They responded quickly and I changed rooms.

Location Room had a makeshift pipe and drape closet instead of a real one, very small bathroom,TV turned off every 5 min, toilet ran, no decaf coffee in room or at breakfast and staff rude when requested, unemptied trash in all cans, carpet in common areas filthy, last day all milk and creams were spoiled at breakfast station. This place needs serious attention. Most staff very rude and not understanding of hospitality industry.

Dated, dirty and uninviting. Very poor value for the exorbitant price!

Very good

Friendly and helpful staff

Checked in late and informed the hotel ahead of time. Seemed they saved the worst room for us: the AC didn’t work on an 80 degree night and the odor of stale cigarette smoke lingered. The night manager said they were sold out and offered little in terms of a midnight solution. A Hilton? No, this room was more like a roadside motel from the 1970s. Poorly maintained, non-customer service oriented staff, and not worth one’s $. Next please.

We were almost afraid to touch anything, not only because the room wasn’t particularly clean, but also because it felt like everything came with an extra charge: water, premium Wi-Fi, parking… It’s ridiculous. I could understand expensive parking if the hotel were right in the middle of a busy city center, but this hotel is basically in the suburbs. The supermarket literally next door has more generous parking conditions. On top of that, our room was located right next to a staff room. Starting early in the morning, we could hear their conversations extremely clearly. I have absolutely no complaints about the staff talking and doing their job, the problem is that I don’t understand why this particular room is being sold to guests when it clearly isn’t properly soundproofed. I even recorded a video from our bed where you can hear just how thin the walls are. With all that being said, this was one of those cases where it felt like a well-known hotel name cared less about the guest experience than many smaller, unknown hotels we’ve stayed at.

Location We had to change rooms twice as we found a mice.

Toilet broken, sink dirty, rude staff

Nice hotel good stay

Didn’t have breakfast there. Too expensive

Poor

Cons: I found a mouse in my room. Yep, just running around. TV didn't work for two days. When address the just offered me another room. I wasn't up to moving rooms again post mouse. Dirty hallways. I mean really dirty, maybe a once a year thing? When I tried to get some compensation since I bought it through Expedia they said they could not do anything. But not even have the manager talk to me? Or offer me anything? I am happy to edit my review if I could some compensation. But I figure I show them pictures of he mouse to the front desk would make some impression for the manager to talk to me. But I guess not. I could not feel comfortable for the rest of my stay knowing that on the 4th floor I had a mice that is very fat running around. If you enjoy rodents-- you will love it here.

Staff was not helpful or friendly. Rooms were not were used to with a Hilton. Phones in room don’t work. Poorly decorated. Faucet in bathroom were chipping.

1)Toilet to small, low profile, low water pressure; broken cabinet door; horrible view; no microwave;

The location worked well for us. It was not clean and there were problems with the plumbing in our room. When I complained about it, no attempt was made to make it better.

Good