The Grand Oasis Cancun - All Inclusive

It was good and clean That there is different ranks and colors wich I didn’t know when i booked

Breakfast ok good variety.. Add sea food in the buffet and entertainment and bar a least until 12 am..

The location They collected me money and as soon as I arrived there I be been told that my reservation is not existing for that day. They made me to sign a form and shipped me to another hotel for a night telling me that if I won’t do it my reservation would be cancelled!!! Next day they brought me back and the room that they gave me wasn’t the one I chose and paid for!!!!!! Locals told me that they do that often. That ruins your vacation mood from the begging. Do not go there. They are hundreds resorts ready to treat you good. Other residents to told is that they faced bad behavior from the desk people as well. The lady on the front desk made me crying and she enjoyed seeing me like this. She told me that the travel agencies should know that we work this way!!!! By the way me coming back and fight for my rights. They don’t pick up and phone call my agent do towards them. And if they do, they pretend that they do not speak English!!!!! DO NOT PUT YOUR SELF IN THIS POSITION. I hope I help someone out there.

One of the beds was very hard

The rooms not belonging to hotel members are not well maintained, and the food is not of the best quality.

El aire acondicionado de la habitación no funcionaba y a pesar de haberlo reportado, no os dieron ninguna solución

The elevator was to slow

We booked the king room but got a room with 2 full beds instead. Personal was not very much carrying about that problem and wouldn't do anything about it. Food tastes below average even though there are plenty of restaurants.

The resort is very large and it was easy to get lost.

Very dirty room

Location Too expensive for the type of package

We are really disappointed with our room and the service here. The bathroom and sink are both clogged, and the room has an unpleasant smell and too old.. On top of that, we received no welcome bottled water or any complimentary drink. I called the front desk six times and was promised it would be delivered, but nothing arrived. I called the next day for the water to drink, I was told I have to pick it up myself at the front desk.. Buffet food are too ordinary..

There are two buffets that serve breakfast, lunch, and dinner. The food is okay overall — not everything is amazing, but there are definitely some really good options. If you don’t want the buffet for dinner, they also have different restaurants you can reserve through the app. I highly recommend Maki Taco, a Japanese-Mexican fusion restaurant that was so good! Bahia was also amazing — they had some of the best salmon I’ve ever had. Throughout the day, there are snack stands with pizza, tacos, burgers, and on the other side of the resort they have spicy chicken and ice cream. They also have a bunch of bars in the pools and all around the resort. The liquor isn’t the highest quality, but it definitely gets the job done — and the piña coladas are great. There’s also an 18+ beachfront area, and every day around 3 PM they have fun activities like foam parties, contests, and games that are really entertaining to watch. Make sure to download the app before you go so you can see all the activities happening during the day. At night, they usually have either live music or a really cool Mexican show with dancers and gymnastics performances.

Loved all the activities that were available an the inter action with the staff was excellent Beautiful property , Our room was spatular view of ocean, however we are older, DJ/Band lasted till 11 every night by the pool. I would had rather been on the quieter side…. Restaurants an staff was excellent. I will visit again soon.

The food in the buffette, must to have more variety in Latin o Hispanic food and from other countries;the resort don’t have room service. The hamburger’s meat must to be better. Don’t taste good;like the bad brand.

Overall good

We had roaches every single day. A staff came as per our request which took two request to get the person to come and we kept having roaches every day. Disgusting. Also some of your staff were rude and our personal experience from the past it has change your property is not as friendly and the price of the room to deal with roaches too. I will post pictures

Free upgrade of the room. The room size was great. Hotel staff were friendly and helpful (with one exception). Lots of entertainment and things to do if we wanted. The food was excellent. The one thing that was bad about the whole stay was, on the last day we left at 0445; so had breakfast at 0400 or at least tried. The two staff who were stocking the bread in the Tatish Buffet would not let my wife have any bread: even though she tried to explain we were leaving and this was our breakfast. Why put out food, but not let it be eaten?

Food Staff was rude, rooms were dirty, place is outdated.

The location and overall atmosphere were great. The facilities were nice and the stay was enjoyable overall. Room cleaning was not provided during my stay, and the service was sometimes difficult. Also, the room was missing some basic items.