Best Western Palo Duro Canyon Inn & Suites

We arrived late around 11 pm and was informed we didn’t have a reservation. This happened despite me calling a few hours earlier to inform them we’d arrive late. Once they found our reservation, we were informed that our room was mistakenly given to a different guest earlier that evening. Sure enough, they had let someone with a different name sign in under my name and credit card. After nearly 30 minutes of back and forth and waking up the other guest, they finally put us in the room the other guest should have been in. Thinking it was handled, we went to sleep only to be woken early by cleaning staff who thought we had already checked out. Nope—that was the other person, which means the mistake was never fixed. To top it off, the room had a roach in the bathroom. Won’t be returning.

The pool is a bit too cold.

Clean and very pleasant and helpful staff

The breakfast could have been better. The bananas were past their prime and there was no dairy milk (just almond milk). The light/fan over the bed was unusable. Using the key card to unlock the door was challenging. However, the room was very and spacious (we stayed in a suite) and the receptionist was very helpful.

Super friendly staff, easy check in with clean rooms.

PROS: The breakfast was ok and the area was clean. I would not recommend this hotel.

Location was great, staff was helpful. Door locks are terrible, need to be replaced. We had a giant spider web in the room and the other tenants felt the right to leave all of their cigarette butts all over the entrance area. The beds were comfy bathroom and room clean.

We had a clean room and my kids enjoyed swimming in the pool, but the fan didn’t work in the room and the pull out. Sofa didn’t have any bedding we had to go find some.

The ac

I was provided an exterior room where my door was not interior to the facility. My door hardware was loose and only worked by lifting up on the handle making it virtually impossible to open the door without vigorously lifting the handle resulting in painfully scraping my knuckles on the door handle assembly breaking the skin in the process. The bathroom did not have a functional exhaust fan which is unacceptable due to possible mold growth that could occur due to build up of moisture lying on surfaces for extended periods of time. I will not accept this accommodation in the future and most likely will not patronize this location.

We got there late from traveling. The staff just wanted to tell my husband about a book she is writing. She gave us 3 different rooms with people in the rooms! At 2:30am. We felt bad waking people up and startling them. The room we ended up with was so dirty my husband went to the front desk, they gave us Clorox wipes! It was 3:00 am at this time we were exhausted. we slept in our clothes. Did not shower. We got up and left. I will say they apologized and did not charge us for staying five hours. Will never go back there again.

Didn’t get queen bed as requested. Door handle was broken. Had issue with getting into room. Do not like pet friendly rooms.

It was good friendly staff clean. Suite was a good size. Glad there was ceiling fans wished all hotels had them.

The hotel was clean and quiet. Staff was friendly. Located closed to WTAMU!

Breakfast was excellent. Room was mediocre - needed deeper cleaning. There was old food in the fridge. Staff very helpful and attentive.

It wasn't the room we reserved and the bathroom wasnt very clean. Looked like they didn't sweep or vacuum before they mopped...if they mopped it.

everything was excellent. The breakfast hours could run a later. (late shows the night before)

Nothing

My biggest issue came when the pool reopened and we found one of the doors was unlocked. HUGE SAFETY ISSUE for anyone with children. I tried to connect with the owner but was never able to. There are plenty of other hotels nearby so I would definitely stay at one of them before ever staying here again.

Room was well-appointed and clean, the bed was comfortable. Have no complaints as such about the actual stay. However, can’t say the same for the breakfast, a rather poorly managed affair. Every day we were there they were running out of things, even the basics, well before end of breakfast hours. For example on day one they were on their last milk carafe and we were told there would be no more milk available after that, with one hour of breakfast hours still to go! Next day they were all out of scrambled eggs, bagels, muffins, bread and yogurt, and the syrup dispenser for the waffles was empty - just ONE hour into the breakfast hours and we were told what you see put out is all there is left, no more items will be put out or replenished! The next day they had no bagels out for almost an hour into the breakfast. For how much $$ the room cost in such a small town like Canyon, they could at least have ensured the breakfast was a satisfactory experience!