Hilton Garden Inn Carlsbad Beach

Unfortunately, this hotel did not live up to what we expected based on the photos or the price we paid. The property looks much better online than it does in person, and the overall upkeep was disappointing. The room had several issues. The floor was dirty when we arrived, the shampoo was missing, and even after asking twice to have it refilled, it was never done. There was also a hole in the window screen, although they did fix that after I reported it. Most concerning, I found a bug in the bed. The room was also very noisy. We could hear our neighbors above us and ended up having to call the front desk to complain. There doesn't seem to be much sound insulation between rooms, so you can hear quite a bit. The property itself needs better maintenance. Several of the palm trees had a lot of dead or dying leaves and clearly needed to be trimmed. The gym is extremely small with very limited equipment. On the positive side, the kids really enjoyed the pool, and the hotel is directly across from the beach, which is convenient. However, you do get quite a bit of traffic noise because of the location. Another downside is the parking fee, which was close to $30 per day. For what we paid for the room, I really don't think guests should have to pay that much extra for parking. Overall, I personally wouldn't recommend this hotel unless you can get a really good deal. For the price, I expected a much nicer and better-maintained property. I'd rather spend

The shuttle to the beach was great! Beach chairs, umbrellas, towels, water, and people checking on you.

Everything was ok but couldn’t get my room properly cleaned. Couldn’t get coffee cup lids after repeatedly asking staff.

We needed extra towels as there were two adults and two children staying in the room. We showered after the pool then were out of clean towels. There was a staff member in the hallway near our room and she provided extra towels for us.

Na

Great value in a great location

Exceptional

Great location, easy access parking lot, friendly staff. Will be staying again soon!

Cleanliness and friendliness of the staff

Passable

Clean room, good breakfast options included in stay.

Location was good Rooms were dirty, staff were not helpful, hot tub was cold, rooms had broken stuff.

Location was good Stay was horrible, staff were not helpful, rooms were dirty

Pool was nice. Rooms were clean. The beach was across the highway with a nice walk path, although it was not easily accessible to get to the water.

When we first arrived the bathroom toilet was clogged and our sink was not working properly then the next day it clogged and the smell that comes from the faucet or I don’t know if it was the water it smells really bad. We had to used water bottle to brush our teeth and washed our face during three days we stayed there. Even the first night we couldn’t sleep because the quest above us were making so much noise. Woke up at 7 and the noise was even worse maybe you guys should have a policy with family that have more than 2 kids somebody they’re there to relax but it’s not fair when others are making noise and make it a bad day for others who are trying to enjoy their vacation but overall it was great. Thank you.

Beautiful and very clean. Friendly staff. It was perfect!

We loved it . Cant wait to come back

Parking was easy to access and car park was clean and tidy.

Staff at the reception were friendly, pleasant and efficient, especially Allison . She is an asset to your company.

Clean room nice staff