Hampton Inn Cartersville

The property was under renovations, it was lacking cleanliness. They did put that on their website when we booked it.

Hotel is under renovation. Many areas are a mess and the elevator is not in service. Yet the hotel failed to disclose this at reservation and offers absolutely no discount nor points bonus for its loyal members.

Exceptional

They are renovating, elevators out, room was old and not good condition. Bed not even that comfortable. For the price all that was not good. They shouldn't charge what they did for everything going on. For the price I expected way better. They should have offered some money back. We didn't even get the room we paid for because elevators out!!!! Dusty everywhere!!!

Breakfast In the middle of remodel. It was like staying in the projects

They were remodeling the hotel. Elevator not working so had to drag a heavy suitcase up 3.5 flights. Hallway carpet was being replaced on our floor. When we opened our door to go down for breakfast there was wet glue on the floor. I called the front desk. They sent someone up that layed carpet pieces over the wet glue. We just left the hotel. Not a pleasant experience

Staff very rude, renovations happening, most rooms given to construction crew who were working and staying on-site. Older guests and business guests asked to climb multiple flights of steps without regard to heat or physical abilities. Very poor planning by management.

Exceptional

Room next to me had a dog barking all night. Room was hot and the room was not very clean

Breakfast was Cold not hot and I didn’t even eat it. I didn’t like nothing. Hampton Inn on NY near the Long Island Expressway was good

I didn’t like nothing. Hampton Inn on NY near the Long Island Expressway was good ?. Cartersville GA?. Extremely disappointed .

Nice and comfortable None

None

Our room was renovated and had a new Shower that was great with plenty of hot water and pressure! Full size shampoo, conditioner, body lotion and soap was very nice as well-Big bonus was the hotel is on a secluded wooded lot with trees all around it! I will go back

Nice front desk! N/A

N/A

Exceptional

Very good

The hotel must be under renovation because a lot of things were in poor condition. The elevator was dirty, jerky and the hand rails were broken. The carpets in the hallway were absolutely horrible and filthy! The room itself was clean and the AC worked fine but was extremely noisy. The only positive was the beds were clean and there was clean linens in the bathroom. The ice maker was right near our door and kept making loud noises. The final straw was a very drunk, loud neighbor in the room next to us yelling and screaming at 1:00 AM this morning. We had enough and checked out at 1:30 and drove through the night all the way home. This was the absolute worst Hampton Inn we have ever stayed in, and we are well traveled people (travel baseball parents for many years) and have stayed in hotels all over the Eastern US. The staff was exceptional and I felt sorry for them. They are the reason I didn't give a 1 star. I do not usually write negative reviews, but couldn't ignore all of the things that was wrong with this hotel!

Superb