Microtel Inn & Suites by Wyndham Cartersville

Dog friendly and they leave you alone for your peace ✌️

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Website photos are extremely inaccurate. Room was DIRTY. Woke up and walked into the bathroom to see COCKROACHES crawling on the floor, wall, shower and sink. Floors were gross w/a sticky residue. Very outdated & worn out. Door didn’t close properly.

Shower curtain in the bathroom kept sliding down wouldn’t stay in place. You guys need to update the tvs or add more channels. Or add Netflix so can signed in watch shows I like.

First off, the front desk staff was for the most part, excellent, which is why I gave 2 stars rather than one. Other than that, it was terrible. The first room was dirty, walls were dirty, ceiling was dirty, cracked and stained. Carpet was ripped and pieced back together. The shower wouldn’t drain and rather than fix it, the staff just moved us into another similar room. All the same stuff in the new room plus a musty cigarette smell. The shower did drain, but the toilet was clogged and we had to go get a plunger and fix it herself in the middle of the night. We were there for 5 nights and even though housekeeping is supposed to come daily, they never came even after multiple requests. Breakfast is simply cereal and microwaveable pancakes. Would not recommend anyone stay here until they get things cleaned up.

Looks good on outside, but rooms are old, bedding old, afraid to sleep on them. Set up in chair. Floors were sticky. Bath towels and wash cloth very thin and old. If it wasn't for the getting there late and not getting my money back I would have left.

Nothing at all Here is our NIGHTMARE stay experience! This Hotel is a scam the pictures look nothing like the actual hotel! This was, without question, the WORST hotel experiences my family has ever had. From the moment we entered the room, it was obvious that it had not been properly cleaned. The room was dirty, carpets are torn, curtains are stained the entire hotel smells like cigarettes the couch was covered in stains we didn’t even put our luggage on it let alone sit on it! Bathroom was disgusting!  We found cockroaches, there were no blankets provided, the Wi-Fi didn’t work, and there was a strong chemical or gas-like odor that made us question whether it was even safe to stay there. The most disturbing part of our stay was discovering that our son’s mattress had what appeared to be blood on it. There was absolutely no way we were going to let him sleep in that bed, so he had to stay in my mother-in-law’s room instead. No family should have to deal with something like that after paying for a hotel room. I reported these issues immediately and was told there is nothing they could do about it because the manager Zachary wasn’t there. A woman and her son next to us didn’t have any power in their room and was told they couldn’t help her either!   When I contacted Booking.com for help,they told me I would be getting half of my money back  than was later informed that the hotel changed their mind and were not giving us any money back, despite what we had been told earlier. Zachary lied and told booking that he offered us another room which was in fact a lie he never spoke to us at all! That was incredibly frustrating and left us feeling completely misled. We paid for a clean, safe, and comfortable place to stay. Instead, we received a filthy room, cockroaches, what appeared to be blood on our son’s mattress, missing bedding, non-working Wi-Fi, and a concerning chemical odor. I documented the condition of the room with photos and videos because it was that bad.

no cleaningroom for three days

Close the the place I needed to be Our room wasn’t cleaned.. we had to request towels and they lost our pillows after a couple of hours being checked out of the room

The room was disgusting, the carpet was torn and a piece was hastily patched into it. The sheets had a stain on them and a lot of trim in the room around the base and ac unit was broken. One of the walls were covered in a white scum.

Very comfortable That we had to leave!!!

Everything

The only nice thing about this place were the 2 night front desk attendants who actually apologized for how terrible the conditions of this facility are. The carpet in my room was shredded. Odor was horrible. Shower rod literally came out of the wall when I opened the shower - with a big chunk of the wall. Asked for a different room and they told me none were avaialble. General upkeep on this property was deplorable.

Tv didn’t work bed sheets weren’t clean . Found hair in the shower

Not a whole lot. Parking lot had trash everywhere, First room had 2 places in flooring that had been patched with frayed edging on all 4 sides, mold in shower and shower would not drain. Second room air conditioner quit working and had to change rooms again at 11pm. And was taken to see second room when staff opened door there was people in bed. Staff stated she did not know that anyone was in that room. Breakfast was cereal and milk. Very disappointing!!

This hotel is not what it used to be. The trees were overgrown and trash in the yard. We were given a smoking room, which was in such bad shape. The couch was stained in multiple places, and there were cigarette burns on the bedspread. Lightbulbs were burnt out and some of the overhead lights. Carpeting was disgusting. We have stayed at this hotel a handful of times in the last few years, but we will not be revisiting it. The staff was very helpful and pleasant. The hotel elevator had also not been inspected for well over a year. The breakfast was very basic probably better off just to go somewhere else to eat. Very disappointed. We would’ve mentioned this when we checked out, but we were not given the opportunity because they did not ask. How was our stay. So next time we will make a different choice.

Nothing Very dirty and hand roaches, the room was semi clean linen was clean but the carpet was very dirty and smelled bad

Dogs allowed

Everything was great

This Hotel is a very very last resort for any travelers, it is gross, dirty, we were in the room for 5 minutes and left to find something nicer and cleaner.