AmericInn by Wyndham Chanhassen

Old-fashioned tub did not like in the staff was hard to find. At breakfast everything ran out and I could not find anyone.

Hot tub and room were great

Run down

Our reservation was mixed up and the hotel and/or Expedia could not respond within 72 hours which unfortunately was when we needed to be checking in and off on our weekend events. We ended up staying at a nearby hotel because the hotel was full. They did not want to commit to refunding our money even though there was no room available to stay at. We spent two nights in another hotel and have been home for a day and an half and still waiting for a response regarding our reservation mixup.

Only saw staff upon check in. He didn’t seem too happy to be there but was polite. Room door has to be pushed shut to latch. Chair at desk was stained. Makeup stain on pillowcase. No phone in room to connect with staff. Is this a new thing? Breakfast was ok.

Location Well, the lobby was fresh. The room was definitely worn. It was one of the most uncomfortable mattresses I’ve ever slept on. The coffee pot had some thing weird all over the inside of it and the counter by the sink was cracked. It looked really nasty like it had been cracked for a long time.

Older hotel, lacking some regular maintenance. Room was clean, however the bathroom countertop was cracked to the point you could lose your keys in it. Vent above the in-room jacuzzi was busted and hanging down from the ceiling.

The hotel is very run down. Pool and hot tub are big enough. Outdoor space has old chairs. Staff was yelling/arguing at front desk with people staying at the hotel. Breakfast was okay…

Loved the jacuzzi in our room! Very affordable and it worked great!

No serious complaints regarding the property or staff. The only thing I found was that the hot tub could’ve been cleaned a little better. That was really about it. Everything else was very good!!

The insulation is not the best, we could hear the people above us filling the hot tub and running it, the first time it was midnight. The breakfast room is nice and was cleaned but like we expected the number of choices was limited, no surprise this is not a high-end hotel. The staff did pretty well in maintaining the coffee in the lobby fresh about 90% of the time. We will stay there again considering the rate per night and our travel budget.

Friendly staff, clean rooms, just a little outdated and could use some updating. Beds were very firm so good for those that like that. Good location with plenty of restaurants and little shops within walking and close driving distance. Continental breakfast was limited on options but was good. Climate control box in corner of the room was hanging off the wall with wires exposed, but it appeared to be an old unit that may not be utilized anymore? Mini fridge didn’t appear to be cooling properly either and there was no where to adjust the temp. Quiet though and no one disturbed us.

Perfect location for the dinner theater

Clean room but really run down property. Not worth the rate, upside is there are some dining options within walking distance

I have rated this hotel poorly because because their unwillingness to work with me and refund me for an accidental booking.

The property is well located with many options for dining and shopping nearby. It is clean, comfortable and quiet. The rooms were of good size. It was not luxurious or fancy but meets the needs of those traveling to or through the area. The pool area was clean and the hot tub was of a good size and enjoyable. We would stay here again.

Conveniently located Common areas like breakfast room and lobby were uncomfortably warm. Bed pillows low quality and uncomfortable.

The hotel feels dated, smelled unpleasant, and was not clean. The luxury vinyl floors in our room were filthy. After wiping up a few drops of spilled milk with a napkin, the napkin came back completely black with dirt. Even walking around in slippers, the floor felt sticky. The toilet seat was extremely loose and shifted side to side when sitting down. The flush handle would also stick, causing the toilet to run continuously unless manually lifted back up. When I reported both issues, staff came to the room but dismissed my concerns and said nothing was wrong. We arrived about 75 minutes before check-in and were charged a $25 early arrival fee. Despite the cleanliness and maintenance issues, no room change or accommodation was offered. When I raised my concerns again the next morning, the response was unhelpful, and I was told I couldn’t receive a detailed receipt because I booked through Hotels.com. Breakfast was disappointing. The fruit selection was limited, and the sausage gravy appeared overcooked around the edges and watery. The beds were among the most uncomfortable I’ve experienced in a hotel. I woke up with sore hips and shoulders, and the pillows were lumpy. There was also a loud exhaust fan connected to a corner desk area that vibrated and disrupted the room whenever the light was turned on. For more than $350 for a two-night stay, I expected far better.

The room was clean and the only difficulty noticed was a lavatory faucet that was not working properly. Breakfast was minimal, but the food was acceptable.

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