Extended Stay America Suites Chantilly Dulles

Staff here was great and friendly. we arrived quite late for a one-night stay. I am not familiar with the area but the parking lot itself was not very welcoming. There was like a pop up party or something going on. Several people smoking the devils lettuce and blasting music nearly 11pm. They had the building door propped open to come and go which felt a little unsafe. We didn't have any issues /run ins with the partiers and never felt unsafe once we got to our room. Parking lot is a little smaller and not too well lit. We found a spot right up front thankfully but if you have to park in the back corner be cautious. The 'breakfast' was only take away food and not much of a selection. Bed was comfortable for the night. Couch....not so much. I don't know if it would be a good set up for an actual extended stay. We just needed a place to rest for the night after landing at Dulles airport and heading to our destination the next day.

Staff was no help. I ended up paying for a room for me and my wife. She got there b4 me and was told that I would have to come later and get my own key. Showed up and staff wouldn’t give me a key even though I showed my Id and had a reservation in my name. Then he goes to tell me that he thinks I’m a creep trying to sneak in and rape my wife. I ended up sleeping in my car. Never again

Room was nice and clean enough. Bathroom was good. AC was really nice. The hallway smelled like food constantly though, and the front desk wasn’t always manned. Overall decent place especially for the price

The staff here was very helpful, the rooms were very clean as well. The refrigerator was already cold when we got there. There isn't much else to ask for really!

Everything was nice. From the staff to the oversized rooms. We enjoyed our stay. Our room was cold. We didn't see how to control the room temperature.

na

Exceptional

Never got to it! They called when we was 1/2 way into our 5 hr trip at 11:30 pm to let us kno that they had a over booking & or reservation needed to be cancelled! Never got to it! They called when we was 1/2 way into our 5 hr trip at 11:30 pm to let us kno that they had a over booking & or reservation needed to be cancelled!

excellent

Cleanliness and maintenance was mostly good. Breakfast should definitely be better.

Staff was rude and unhelpful, I accidentally double booked and attempted to mend the issue immediately and they were not helpful or responsive, then when I got there they stated my room had been cancelled and was no longer available but they would not give a refund.

Location

Very good

stayed there 2 months for my job and had to ask each week for the room to be cleaned

Terrible place, I won't be staying again. Nobody staffing the place at night which has to be a safety issue. Cockroaches in the entrance to the lobby, just poorly managed will not be staying here again. Had I realized this is the one I never would have booked again, they've canceled on me before.... Just bottom of the barrel.

‏Not a good place to stay in.

Terrible experience, room wasn’t clean, subpar customer service worst of all they scammed us out of money after getting our car towed overnight and the staffs reason was that we didn’t have a parking pass on our car, then after asking for a parking pass the morning after they said they didn’t use parking passes there, next time staying at a reputable hotel, lesson learned

Passable

Booked a room and it said check in ends at 1am, was there 11pm with 2 other families that also had to check in, and we waited over an hour trying to call front desk person, but no one were to be found, ended up sleeping in the car, very disappointed.

Exceptional