Aloft by Marriott Chapel Hill

Easy check in and check out. Extremely quiet and clean. Thank you so much.

Very comfortable and covenant to everything. Great Staff. Very friendly and helpful

I’ve stayed here several times. The bar is hardly ever open. This stay the bar was open but they had almost no alcohol available. The bartender said someone forgot to order alcohol.

Clean room.

They don't have enough parking. You have to park on the street. Very dangerous and in convenient. Won't go back.

The rooms and the common areas were very clean. Nice hotel. At the time they appeared to be training some staff. I was not happy with our room. I had intentionally booked a king room. We arrived 10 minutes prior to check in time only to be given a double room. When we complained we were told all the king rooms had already been given out.

Very clean!

Very rude staff members, I called to understand how the holding amount was processed, the management himself hung up on me, without even explaining to me, I felt insulted and disrespected after leaving there to support, the management need to fired. Very very rude

The room was fantastic but I was charged double for my one night there. They don't care if you have a prepaid reservation, they're charging you again at the gate.

My day was great. It was a wonderful value.

No TV. The desk clerk came up after 2 hours and said he needed to reset something. Never heard another word and TV never worked. He basically said most people just use streaming; which I don't!

Staff could have been more attentive.

liked everything

Affordable price for a location close to highway and UNC. Free parking.

Great stay.

We went to check into our room at 7pm and it had not been cleaned. I booked a king bed but since it wasn’t clean none were available. We were given a different room with two queen beds which was fine but not what I had booked.

Understaffed: No one at the front desk in the evening. Waited and eventually had to find the executive office and knock a few times to get checked in. But staff was nice. Always like the ALoft room set up. Wish they included breakfast. Decent location.

It smelled like cigarettes, very stale. The pool was very small. The cushions were dirty at the pool. The staff on Wednesday 7/8 was quite rude and appeared to have their child assisting at the front desk. When asked about a difference in the charge I received on that day vs the booking charge and getting an itemized bill she said "you will get that upon check out", with no desire to explain that it was a temporary hold. The lady the next morning was very polite explained everything and apologized. It appeared the bar was closed, not saying I would have utilized it, but if we decided to stay there in the future, if our daughter chooses to go to school here, it might be nice to be able to have a drink after a long day. The showers are also very small, and for 2 people, especially ladies there should always be 4 towels included. We made due and didn't want to deal with requesting more for a one night stay, but if it had been longer, it may have been a different story. They also had lots of candy, etc, appeared to be free to my 17 year old, I told her it probably wasn't. It didn't have any type of pricing, marking "for purchase", how would you know? If these items are for sale they need to be labeled as such or obviously they will be there for the taking. Just from an observant eye and a very nieve teenager.

Good service

The hotel is well kept and situated near restaurants, groceries, drug store and small shops as added conveniences. The staff is pleasant. We were disappointed and inconvenienced at check-in. We had a confirmed king bedroom which we paid for in advance. When we got to our room, we had been given a room with 2 Queen beds instead. Thinking it was just a mistake, we headed back down with our luggage to switch the proper room. The reception told us it wasn't a mistake ... they were oversold on King rooms. She could have told us that when we were originally given our keys so we did not have to head back down with our luggage. It would have been appropriate for her to tell us our prepaid reservation was not fully honored