The Residency

breakfast didn't get it on time

Room & Breakfast

The location, the breakfast and the service of the staff. Hotel rooms are not as advertised. Sold connecting rooms but none available, booked 2 rooms, 1 looks new, 1 rundown. Aircond vents in room caused major sinus allergies, and bathroom is old.

Location Cleanliness Breakfast Room is too small Reception must speak clearly..

Breakfast was alright. Fair selection. Cleanliness was good. As the systems are now fully digitalised, they do not appear to function optimally. We were unable to use the tablet to control the TV, and the toilet activated automatically whenever we entered the room, which seems unnecessarily wasteful in terms of energy.

The Property was well maintained, clean and the driveway had a old banyan tree provided ample shade and chillness. I also loved how all the employees were soft-spoken and composed.

Centrally located, very friendly staff and good services

Very good food and a nice place Is there anything like that

Nothing went well. I stayed here for two nights, and it was nothing but a nightmare. The rooms are small, but I figured I could manage that for a short stay. The bathroom, however, was extremely outdated, and things only got worse once we started using it. The shower floods—yes, floods. I’ve stayed in many hotels and have never experienced anything like this. I had my elderly mother with me, and the situation could have been dangerous. What if she had slipped and hit her head? Fortunately, it was me who slipped. Staff came to clean and attempted to fix the issue, but the “fix” didn’t work. I even took videos and am happy to upload them. There is more but I don't want to waste my time. I will never stay here again and will NEVER recommend this hotel to anyone. This was a truly bad experience. I liked nothing.

The breakfast had a very good spread and enjoyed it. Room were very good, spacious, clean and well-maintained. Hotel staff during check in was very polite and responsive. Good hotel to stay in Chennai though its more pricier. Generally good location, about 10-15 mins to T.Nagar. A temple just next to the hotel. The pre-communications with the hotel was EXTREMELY poor. They did not reply after leaving multiple message via whatsapp and email, even directly contacting them. Only on the day that were were supposed to check they texted to confirm our time of arrival. Also when i checkout and after leaving the country i realized i left a Expandable Telescopic Art Storage Tube in the hotel room we stayed and had 4 items inside. When i tried to reach them again the response was slow. Eventually they replied to say they found the tube but only had 2 items inside. And that's it. Though the fault is with me, my point is, they didn't went on further to investigate how the items went missing or if they had done anything else to to get the missing items. Luckily the item inside that went missing were not valuable in terms of price although it was something i wanted to bring back with me.. The charges for the laundry was high the the laundry was done poorly and stains were still found when it was returned to us. So in that aspect i think the hotel failed to convince me that they do the utmost to ensure Guests needs and security are thoroughly met. This left a bit of sourness in the overall experience.

Same kind of breakfast every day

Breakfast is so nice. All the staff helped me lot. The lady Manager is good. She helped me lot. All the staffs from the Gate,Receptionist,Cleaners. Staffs is in the rest room Near the reception there is only one toilet. That has to be expanded

The breakfast room was crowded and we had to wait for a table. You can consider a bigger area

Great location and good staff

Over priced for the facilities. Lift was used for customer as well as for hotel maintenance. Long queues to enter buffet breakfast.

The room is super noisy. We don't know if it was the AC compressor but it was noisy 24/7 which was not convenient.

Almost everything was spectacular Nothing specific

The upgrade since the room/bed type wasnt available Breakfast options Courteous staff Powder room had a jutting area for the safe and at a height where we got hit on the head (both of us got hit!) Automated toilet/commode controls - time-consuming, cumbersome and not very hygienic! Too much dependence on tab/ipad even for a simple lights off Shower room door alignment meant the floor outside would become wet, and the footmat had no space to be retained on the floor when the door is opened Long time for check-in and check-out (felt as if trainee staff were doing it!)

Unfriendly front desk staff

We booked two rooms at The Residency Chennai and had a pleasant and comfortable stay. The rooms were clean and cozy, with a lovely view of the city. The location is also convenient—close to local markets and with rickshaws readily available just outside, making it easy to get around. Breakfast was included in our booking. It was good overall, but a bit more variety would have made it even better. What really stood out was the excellent service. Anil and Richa at the reception desk were extremely helpful and welcoming, with great attitudes that made us feel at home. Ramamurthy, the porter, was friendly and attentive, and Krishnan at the restaurant was incredibly helpful during our meals. Overall, a solid choice for a stay in Chennai—comfortable, well-located, and made even better by the team’s warm hospitality.