Tru by Hilton Cheyenne WY

Wonderful location and great employees who were extremely helpful! Definitely recommend!

Rooms and community area very clean and welcoming. The patio was a nice area to watch the stars and relax after a long day of travel. Breakfast was very good.

The toilet didn't flush right and would recommend having more carts available to take luggage to rooms. Waited 20 minutes for one to come back and just gave up.

Good breakfast. Nice pool. Comfortable. Big bathroom. No dressers in the rooms.

Modern style not really my taste

Clean, comfortable. A little far walk to downtown

Very good

It was clean and comfortable. It was pet friendly. It was a pleasant stay after a long day on the road.

This is a new location and the staff was very helpful. Especially Perla at the front desk. Really helped with booking.com screw up. She is what makes Wyoming great. Booking.com made a mistake and never sent anything to the hotel. And I had to rebook through the hotel. I still haven't received the canceled reservation from booking.com even though it was promised by customer service. Last night.

Great amenities, super bed, awesome breakfast Nothing

The amenities were great pool, constant ice machine and cold water because it was so hot outside. Breakfast buffet was good.

I would recommend the cleaning people KNOCK before entering a room. This happened twice while we stayed.

Room was small

The room and bed were great. The breakfast was super. The best place to stay in Cheyenne.

I found the property to fulfil all the basics. Breakfast was OK. Free parking on site. The price for an overnight did not match the amenities and services.

The property was very nice and clean.

Natalia was amazing. She said yes to everything asked and was so sweet and bubbly. Greeted me and my daughter well. Highly recommend this hotel !!! Their service is impressive

Easy location to get to and from downtown. Kids enjoyed the pool and breakfast, I appreciated the gluten free breakfast options

The room was clean. I wasn’t pleased with the quality of a $200 Hilton room. A hard stiff king bed mattress wasn’t comfortable. Small cube refrigerator that froze everything. Room was very small with one uncomfortable chair meaning one of us had to sit on the bed. Shelving appeared to be press wood. There was only one ice machine dispenser for the whole 4 floor motel. The ice buckets are kept stacked by the machine. There were no plastic bag liners that I could find. Not sure how clean these buckets were. Were they washed and returned? Were they just returned by housekeeping? The motel allowed dogs. Had the buckets been used for ice or were they used to hold water for dogs and then returned? I just wondered. Breakfast was very good and had gluten free bagels with strawberry cream cheese. Yummy. Staff wasn’t overly friendly or communicative. My overall view and feeling for a first time stay is that I will never choose to stay in a Tru Hilton again.

Passable