Best Western Plus Atrium Inn & Suites

First, I want to recognize the overnight staff member. She was incredibly kind, helpful, and professional throughout our stay. We booked a suite because we are a family of five. When we arrived, there was a very loud fan running in the hallway directly outside our room. I asked about it, and the overnight employee explained it was due to storm damage. Since the suite floor only has suites and ours was the last one available, I understood the situation and chose to make the best of it. Unfortunately, the bigger issue came when we went to make up the fold-out couch for one of our children. The mattress and bed bug cover had what appeared to be blood or dirt stains on them. Because of the condition of the bedding, we couldn’t use the third bed at all. When I mentioned this to the front desk at checkout the next morning, the employee apologized, which I appreciated. However, I was disappointed that a manager didn’t step in to address the issue or offer any resolution. I paid $174 for a suite specifically because we needed three sleeping spaces, and we were unable to use one of the beds. Overall, I’m very disappointed with the experience. While the staff I interacted with were courteous, the condition of the room and the lack of management response did not match the price we paid.

Decent hotel for the one night we stayed.

Just a one night stay while travelling through, but my second time staying here. Clean rooms, easy check-in, polite staff, and it was quiet. They have a breakfast available but my schedule had me leaving just as it was being set out. Nice play to stay.

It was a clean room. The rooom was very loud. The plumbing, old air conditioning, and hallway traffic were unbearable.

A lot of hair on the shower wall. The blow dryer broke when first started and then it almost caught fire. We tried to get a new one but the lady at the front desk didn’t know where to get one. The room was dirty looking in spots.

We loved the property. My senior mother has low vision but was able to find her way around the hotel as things were intuitive. Whomever built the hotel did a good job. Everything was clean and comfortable. Breakfast was good. Service was amazing. Location terrific. Only issue we had was our key didn't work out second night but an easy fix. I would recommend that the desk agent NOT vocalize our room number at checkin. It's still a dangerous world out there.

A nice clean hotel with a great staff- would definitely recommend them!

Love that the property was big and provided food Stayed for 5 days with 3 kids and didn’t get room cleaned till the last night. Requested for a room service on the first day. Not sure if there was a shortage but waiting 4 nights was ridiculous.

We booked for 5 ppl and had to ask for additional linen, including the pull out sofa bed. The blanket provided was very thin and we asked for a comforter but were denied and they gave us an additional thin knit blanket.

I couldn’t get the tv to turn on, but I was too tired to watch anyway

Excellent stay. Clean hotel, very comfortable stay and nice pool.

The room was clean, staff very helpful, great breakfast and the kids enjoyed the pool.

Stated for 3 days and room not cleaned once, even though i posted the sign on the door.

Really in joy our night

Our first room smelled & Refrig had food in it. The 2nd room was very clean. Our 1st nite children above us jumping up & down & screaming. Sat the music from a birthday party shook the floors & mirrors. Extremely loud. Not nice at all.

We thoroughly enjoyed our stay. It was easy access to the property and close to shopping areas.

The rooms are always clean. The staff is amazing!!

Need more staff. Grace was running the whole show by herself - she was there when I checked in & when I checked out. She needed back up to do her job. Breakfast was okay, could be better. Never saw any other staff except cleaning crew.

Property showed general wear and tear, but overall everything was in good condition.

Great