Courtyard by Marriott Clarksville

They charge my card n wasn’t suppose to so it was like I paid twice

Staff was very pleasant. Room was clean and roomy but couch and chair were not comfortable.

Did not use bar or breakfast to expensive

First of all, after a 5 1/2 hour drive, I had to wait 20 minutes to check in, because no one was at the desk. Then walks in Keith with his Chipotle bag, asking how may I help you? I replied, I need to check in. He gives me my key cards and I leave to spend time with my family. Later that night, around 9, I come back to my room. I take a shower and I'm getting ready for bed. As I pull my covers back, my sheets have hair in the bed and they appear to be dirty. I call the front desk immediately, and Keith says come down and I'll put you in another room. I gather my things and head downstairs within 10 minutes. When I get to the front desk, Keith says I don't have a room to put you in. I said are you serious? Why would you have me to come down here then? He replied, yeah, unsympathetic, I just sold the last one. I said, what am I supposed to do now? He replied, I can give you some sheets and you can change them yourself, in a smart tone with an attitude. I said, really? I paid $200 a night to change sheets on a bed? He replied, well housekeeping isn't here. He started mumbling under his breath, and stated that he'll go change them himself. He walked off from the desk, and came back approximately 10 minutes later and stated that he spoke with manager, and he wasn't authorized to change the sheets. I told him he was very rude and his customer service was horrible. He said, "Yeah, I know!" Horrible experience!!

Enjoy my stay

Hot tub was very warm heated pool wasn‘t freezing experience was smooth. Outside fire-pit was cool too!

We had an ant infestation in our room and got bit in the process.

Bar was nice. Room was great. Worst breakfast I’ve ever had.

We arrived well past check in. Around 4 am in the morning. When we got to our room, the bathroom and bathtub was not clean. The soap dispenser was empty and one of my bath towels was damp.

It was nice, but not up to the standards of Marriott. The linens were worn out in both my daughters room and mine. We did not have a top sheet which made me extremely uncomfortable sleeping with only a comforter that other patrons used. I asked for my bed to be remade but the man did not speak English. After 3 requests I had to make my bed myself. Housekeeping needs to be trained properly on making beds and cleaning the kerig coffee makers.

Clean room friendly staff

The room set up was very nice and easy access to rooms. We got there early and they were very nice to get us in early. We were very tired so I was very appreciative! They do not do a free breakfast

The room was supposed to be ready at 3 pm but was not available until 6 pm

The room did not have opening windows, so air circulation was fundamentally bad. The room was always hot and stuffy, hard to breathe no matter what temperature you set the thermostat at. Internet was fabulous though. No stupid contracts to sign, no stipulations and logins and accounts to create. Speeds weren't fast. But they were adequate. No breakfast is included, and everything in the hotel is an extra charge. I did not use the TV. Hot tub or the exercise gym. So I can't comment on those. Hotel location was fine. Parking is free and they get close to running out every night. But we always found one. And the area is safe from vandals. Walkablity is very poor though, and so was the purchased breakfast, dried out and overcooked. Sigh. Employees were nice though! Room suffered from lots of bugs. Even in my bed I found a stink bug. And room service didn't replace the soap when it ran out. I won't be back.

The person at the desk, I believe it was Andrew, was incredibly cordial.

No, the air conditioning was not working properly and it was very noisy

My one feedback is the placement of the TV. It is partially blocked by the armoire and is a very bad angle for viewing tv from the bed.

Staff was great. Clean room.

Very good

Smelled like feet! Room was dirty. Hadn’t been vacuumed. Halls not vacumed