Clarion Hotel Concord/Walnut Creek

Bathrooms were too small and dirty! The walls had water bubbles in it.. I was supposed to stay 2 nights but I couldn’t do it I checked out the next day

Great place to stay

As noted on reviews and response from Hotel that this property is going through complete remodel- major construction that is understated on Expedia and hotels own Internet site therefore it should be considered false intensional advertisement. There were workers , work trucks, equipment even crane that we had walk under we at one time at the main entrance . Staff was very helpful without the question. They should have closed the property during the construction. Why Expedia asking for review and not paying attention to responses!!!

The room wasn't much better, the blackout curtains wouldn't close completely so everyone that walked by could see in. The bed had a smell to them. It wasn't bad but it wasn't a fresh smell either. It reminded me of a road side motel. Not worth the price at all!!

Good breakfast, clean room.

The staff at the front desk helped me toast my bagel past breakfast time, enough said.

The property is completely under construction and the pool is closed. It is one of the most messy craziest job sites I've ever seen. It looks like the contractors are intentionally not neatening the job sites. The staff tried their best to make up for it and the breakfast was still great

I love how they’re making a new lobby

Massive construction was happening throughout our stay. Dust everywhere. Noisy. Half demolished walls with studs protruding. There wasn't even an actual lobby for check in - just a cavernous room with dust everywhere, exposed drywall, unpainted walls and no front desk or seating for guests. The breakfast room was in similar disheveled condition, and the included breakfast was awful. The rooms were extremely primitive and showing their age. Old paint, chipped, old furniture. Really shabby. Many of the guests chose to smoke cigarettes on the balcony in front of their rooms, right under the No Smoking signs, leaving a cloud of smoke to hit us in the face when we opened our room door or walked the halls. I understand that the hotel is undergoing massive renovation, but truthfully, given the harsh conditions for guests at this property, they should just shut the hotel down while it's under construction. It was a very bad experience.

Bed bugs

Bad

The entire hotel was under construction unknowingly to us. Dusty, and noisy. Room was dirty and not well maintained. Was supposed to come with complementary breakfast but was surveying in the middle of the construction zone. Who wants to eat with dust and noise everywhere. The stairs were cluttered with broken furniture parts and the parking lot was full of construction debris and vehicles.

Accessible room available always and it's great such a big hotel

Exceptional

None of the amenities are available because of the construction. There's no light blocking curtains on the windows, and constant noise - making sleep, especially in the early hours of the morning impossible. I do not like getting dressed and having nothing but a thin curtain for privacy as people walk by. Breakfast ends at 9am. I was finishing up at 9:02 when a staffer told me to take my plate and leave. People hanging out in the parking lot at all hours making noise. I'm pretty sure there were some kind of bugs in my bed, as I had several bites in the night. It's just a really low-rent, run-down, gross, poorly managed hotel. I feel like nothing that I am listing here should come as any surprise - it's all very evident. So the fact that no improvement has been made in 7 months makes me think there's a lack of care - so I don't know why you're even asking for feedback. Y'ought to know what you've got going on.

The location was good. People smoking weed everywhere. There should be a designated smoking area and the security that does absolutely nothing should enforce it. My family shouldn’t have to get weed blown in their face. And then they say free parking but not true they charge you later.

Would definitely stay again

They are in the midst of remodeling. If I knew, I haven’t booked it. The pics on the website are after the fact …

Wasn’t really satisfied with the stay. First, when we booked online it did not mention that the swimming pool was under renovation. Furthermore, at check in we were not told the pool was under renovation. We only found out we would not be able to use the pool when we went to use it which was disappointing. Second, upon gaining access to the room we came across a huge rolling basket of blankets stored in the room. Third, the refrigerator in the room was not cold at all. I had to keep my drinks cold by filling the sink with ice. Lastly, in the morning around 8:30 as I was coming out of the shower to get dressed I caught one of the housekeepers peeping through the window from the outside into the room, which I felt my privacy was being invaded. If she wanted to see if the room was vacant she should have knocked on the door. Thank goodness I had a towel! I probably won’t book another room at this hotel in the future!!

The place is under construction and renovation, and no one informed us. All the photos are inaccurate at best.