Hilton Garden Inn Dana Point Doheny Beach

1. We chose to have dinner at their restaurant and they did not have the five items I chose. Eventually i ordered the only item available which was highly overpriced shrimp pasta which was at best at the level of Olive Garden. The calamari was the worst I have ever eaten! 2. They did not do housekeeping in the room and when I asked their front office staff (Jeff) he arrogantly mentioned that ‘did you not read the handout we gave you at check in’. It appears they only clean on request. 3. All the front office staff seem to have a chip on their shoulder. 4. The AC was not working when we checked in. The room temp was 80 degrees. When we complained they did send someone to fix it.

Hotel is ok. Location is close to beaches and harbor. It is sandwiched between two freeways and back side rooms are boring and noisy.

Great stay.

Toilets are old This hotel gets the rate because of location. Pool is small Limited menu Typical staff that does not care The hotel is worn and needs a complete remodel. When it was a Double tree it was in better condition.

We were not happy that the only way to get to the beach was to cross a busy street and walking through a campground to get there. There was a longer way to go but requires a longer walk. Pillows and sheets need updates. Pillows were so soft they didn't give your head and neck any support. Fitted sheet wouldn't stay on the bed. The mattress cover had stains in it. Hallways and elevators were hot. I ordered the French toast one morning and it took about 45 minutes to get. Probably wouldn't stay here again.

La ubicacion no me gusto

We had an issue where someone came into our room without knocking, when we had the do not disturb sign on our door. We told him to get out which he did. I tried to call the front desk but the phone was dead. We called on our cell phone and asked for the manager. He was in a meeting but we were told he would call us. He never did. We went by the desk again and were told he was out. We never heard from him. When we checked out I asked for him. The desk clerk said he didn’t work weekends. I told her today was Friday, not a weekend. I ended up with an assistant manager. She apologized and said the workman went into the wrong room. He was supposed to be going to the room next to ours to repair the shower. Not a good excuse and how about knocking before going into the room? That was it. They did not seem too concerned. I won’t hold my breath waiting for the manager to call me.

There was no shampo or conditioner in our shower. The was a loud HVAC noise they kept us up at night. There was a loose piece in the shower. Not a good stay.

The room smells like a Sewer and the TV didn't work. And no one cared..Don't think I will go back.

Very good

Clean rooms and very close to the beach Very old lobby , breakfast was so bad . You sit there for half an hour after you order and was not expecting what you get. I would say it’s just waste money to stay there unless you just care about the rooms and location.

Older property we were in a separate building from the main building and lobby so we entered and exited in the garage. Tub shower which is not preferred by me. Bathroom small. Ocean view but obstructed by trees more a partial view.

The hotel is outdated and needs a makeover. Most importantly, our room had a defective AC unit and woke up in a pool of sweat throughout the night and morning. We had a four night reservation and had to leave after two nights. The staff was great and understanding and relieved us of our commitment.

Exceptional

Nice location good restaurant helpful staff

Old building

The staff was very friendly and the best part about this hotel is the very convenient 5 minutes walk to the beach!

Superb

Friendly staff, restaurant on site, with easy, covered parking, most rooms have a view of the beach. Only a short walk from the beach. Very pleasant stay and we would stay here again.

Check in was horrible. I prepaid the week in full and they gave away my room and were super condescending about it. The hallways smell heavily of drugs all the time. Parking is $55 per night. For the price we paid it was not worth it.