Radisson Blu Hotel New Delhi Paschim Vihar

location and price fluctuation is concern.

In ability to exchange pounds and euros

The property is beautiful by themselves. The service needs to be improved a lot. The front desk team works very slow. Room service takes forever and there is no QR code to scan for the food menu and no actual menu in the room when they said the room service is available for 24 hours. So when I asked to get the menu is take for edges. Later one guy came with the QR code, but link me to the WhatsApp that the person on the WhatsApp is not available to chat. Like I have to send invitation to chat with him via WhatsApp but why they makes things complicated when I just want to order food. I called to the restaurant and nobody speak good English, and nobody barely understand my English. I had to go down to the front desk and make a comment to the manager the the manger show the temper to me when he couldn’t explain why things are so unorganized. Once I got the manual menu to my room and I when I order food, it took about one hour but food never comes. I have to call many times to push them. Also at night I ordered a glass of wine. It took about 20 minutes. I didn’t see anyone come until I have to call many times. Also on my last day, I found that no hot water working in my bathroom and later I discovered that the whole 11th floor has no hot water. I couldn’t take a bath until then sent someone to come and fix the water…. Ahhhh it’s a lot of things they need to be improved on their service and system.

The general attitude was cold except a few to name one is Mr. Pawar at the restaurant Food variety was limited

Friendly staff and good breakfast. Suite needs renovation, it smelled & was not clean. One of the sinks was clogged.

When I arrived at the hotel they didn’t have the room available. The hotel was overbooked. This was late at night and after hours of traveling. The man at the reception only offer a downgraded room - smoking and was aggressive zero compassion, we had booked a business class room non smoking. This is not how people should be treated and rooms should be kept. Just because we arrived late at 9 pm doesn’t mean that the room booked is not longer available. This is the point of making a reservation. Worst service possible. Hotel is adding fake reviews and removed 1 start reviews AVOID

The quality/price ratio did not meet my expectations compared to others Radisson Blu hotels. The hotel feels like paying a lot for a room that is not even the same quality of Radisson Blu hotels around the world. The shower space was a little small, even though it was clean. The breakfast was not included in my booking, so I paid for the buffet. To my surprise, it was not even that great (low variety on food and drinks, and mostly Indian food, which is ok, but not something I wanted to eat every morning). Staff takes years to clean the tables unless you ask them so that you can finally sit and eat, they also tend to forget what you asked for (a coffee or juice or even fried egg which is supposed to be brough to your table) and don't bring it until you complain. Overall, it was a bit disappointing considering the price per night.

Courtesy Hallways were not vacuumed , dust and debris in front of the door , key didn’t work ,had to go down to get room changed

Bad smell in cooridoors

services i demand some extra water bottle from staff i didn’t get

N/a

It was good experience and friendly staff

The staff was friendly. The ambience of the hotel overall was nice Food taste was average. Radisson is a brand with which you associate flavour, taste, presentation, and freshness. Flavour was missing

breakfast spread was good the sambar. it was horrible , it was sweeeet

Everything was good. Beds are not comfortable & food is very costly. Room service is very much time taking..

The staff was alright and the breakfast was decent. The property literally stank on all floors. It felt like a place where people just smoke on the floors and an epicenter of prostitution. I stayed on a weekday and observed this. I wonder what it would be like on a weekend.

no cleanliness . dust been never been empty no writting pad or pen in the table

I live by Dr Seuss — “If you have nothing nice to say, don’t say anything at all.” So for the first couple of days of my stay here, I stayed silent, hoping things would get better. But this experience has left me so shaken and disheartened that I have no choice but to speak up. I have stayed for long periods in 3-star and 5-star hotels, but never have I ever encountered service this poor. I am in a “Business Class” room. Let me assure you — there is nothing remotely “classy” about it. My clothes gathered dust inside the cupboard. After “cleaning,” my old contact lens was still lying on the floor — a clear sign of how little attention or actual cleaning was done. Then come the basic amenities, which I should never have to fight for in any hotel, let alone a Radisson. I had to call four times just to get a bottle of water, and even then they would only send one. Why should I have to justify my need for water in a hotel of this standard? Towels, toilet paper, tissues, cutlery — everything required MULTIPLE calls and hours of waiting. They didn’t even bother placing the toilet roll on the holder; it was just left on the counter for me to fix myself. Room service? I had to request plates and glasses two hours in advance and then call repeatedly to actually receive them. Even after leaving used dishes outside, they remained untouched in the corridor for half a day. Two days ago, I went to the concierge and very politely asked why even the most basic requests were not being fulfilled. I was told they were sorry and that it would never happen again — they gave me their “word.” As I write this, it has been two hours (and three calls) since I requested water bottles and towels, because someone will be arriving early morning to get me ready for a function — and I already know in the morning I’ll be denied anything at such an early hour. Instead of resting before my big day, I am running after hotel staff for basic necessities.

Nothing much 1-To start with parking,there is ample space but you will be told that parking slot for you car is not guaranteed and when you give your car for valet parking you car will surely have a scratch or a bump which is what happened with me.I specifically told the parking guy that park in a safe spot and please be careful with the car as it is scratch less and I do care for my car a lot.So I guess ignoring is the name of the game 2-The room- I checked in and bla bla paid in cash and an upfront charge of 9000 extra was demanded for in room dining for two days for two people which I did not understand why as everything else could have been settled during check out.So me and my father we stayed in a twin bed room which smelled like feet and the taps we so dirty that my mood went haywire.What more should I say that we were short a glass and there was no hand towel in the washroom. 3-The Food- The taste was great to begin with but deal breaker was the quantity and the price.i have attached a pic of the food we ordered.The chicken we ordered was a full one and we got 4 pieces of it which were the size of my thumb and full of bones and the quantity of dal makhani was like it was barely there in the dish and please note that both dal makhani and chicken gravy are of the same price which is 1025 rupees.Then on the second night we called the chef and explained him everything he was very reassuring and sent us peanut masala complimentary and told us that the quantity issue will be resolved and which he did but the peanut masala that he sent us was very bitter,so much that we sent it back. What i want to say is that we need value for our money spent and Radisson Blu should not have quantity issues and things on the menu should be worth the amount that you guys have decided to charge for it.The rooms too feel like they are just standard rooms as any other hotel but why so overpriced I did not understand.

Payal was very helpful at desk always smiling