Comfort Inn & Suites Near Lake Lewisville

It was ok

It was ok. Older, a bit dirty and weird smells. Not bad just not great either. Glad I brought my Lysol wipes.

I talk with people at the front about the room no air not work and i stay on friday and no air night about12.00 midnight they sent people fix but still not work and satterday i have to go work i come back satterday night they still not chang me the room i need to sleep becouse i am tired untill sunday morning i check out and i see the lady work at the front i tell she about everything Untill now i not hear anything back

We enjoyed our stay and would stay there again. We already recommended it to family that visit the area often.

Convenience of location

Had to check out within 30mins of arriving due to a water leak in the building. Then it took 2 days to get my $--- back so it affected my trip.

Had a silly little problem with the refridgerator door closing completely. The girl on staff came up immediately to correct the problem. Everything played out fine, a nice trip.

It was nice and clean. The breakfast was ok. The air conditioner did not get as cold as to my liking after adjusting it to its lowest setting. Felt 10 degrees off. But overall, a nice hotel and I will stay there again.

Water main busted

Many issues during this stay. In the breakfast room, the machine for juice and water was broken, with no alternatives available besides coffee. The vending machine with drinks was also out of order. The pool was out of order. Halfway through my stay, I returned to find the water was not working and that I’d have to find another place to go. Obviously the rates on such short notice were much higher than what I had booked.

Very professional and family oriented

I appreciated the hot water, the roof, the food, the air conditioner, and for being able to work on my computer. They say no smoking yet some how someone mangaged to smoke inside of the bathroom and hot box the unit prior to our check in. The bathroom's hot weed smell was tooooo fresh and the staff told me they could spray an airfreshner to get rid of the smell as a solution. I was also told that there was not a unit like the one I paid for available, and that is okay. I said "no problem. I am no smoker and I can tell that the airfreshner will not help. If I were by myself, i would stay and deal with it. Because I have an infant, these conditions are not conducive for her. I do not mind staying in a smaller unit yet may I please have a lower rate for the smaller unit? I saw what that smaller room was priced for before booking my room and it is no where's near what I am paying for now. " They asked to speak to the management and thankfully we were provided with" an upgraded room" yet the only upgrade was an extra bed, the maintenance issues, and the filth in the unit. I felt sorry for the 1 maintenance gentlemen doing all of the property work because there were a lot of repairs needed within the establishment. He was doing an amazing job with the time he had. He was able to help us with 3 urgent repairs that had been pending. There was no soap in the public restroom on the first floor, so they left a used bar of soap with specs on it. The pillows were yellow. There was filth behind the pull out couch in our upgraded unit. One of the front desk workers were under the influence cursing at themselves, due to having a rough day, and coughing all over the front desk appliances. I pray that this place seeks restoration.

Good location and clean room I stay here a lot, and the air-conditioning system is not working well. Something has to be done to fix it. The room was humid and hot all night. This has been the case for the past several visits this year.

It's our 2nd home 🏡🏠 when we are visiting our son 😊

Wonderful staff and clean property!

Overall, this day was OK. There were minor things like the tub was really yellow at the bottom and everything is kind of outdated.

Water didn’t work. Tv didn’t work. Breakfast was gone before serving time was over Service. Water working. Tv working. Breakfast out and available during breakfast time.

Met all of my expectations, property was great, very comfortable, would def stay there again!!

Do not stay here, it's not being kept up,cleaned and management is inconsiderate! There's so many issues to address and I did just that after inspecting the room. Even after showing proof in my physical hand and with photos on my phone, management still denied to issue a refund nor discount for the inconvenience and uncleaned room. Stepped into the hotel at 3pm why are the entry area floors dirty , hallways on the first floor dirty , water dispenser dirty,the water wasn't clear,it had a odor that wasn't clean. The carpet in the room was damp in areas , when wiped with a rag brown and black residue was on the towel. They had either sprayed the walls ,cracks bed edges and walls with a red cleaning solution and it had dried or either someone wasted something and it was never cleaned up, dirt ,lent balls popcorn kernels visible on the floor, dirty tub circles from soap, used shampoo clump in the tub, sink under area dusty, heavily. Air conditioning vents full of dust ,chairs had smeared substance on it,rust, broken paint areas and rust causing chipped pieces on doos and corners. Air conditioning stopped blowing cool air after an hr , water faucet in the shower rusted handle needs replacing ,toliet handle rusted ,sink area needs replacing. The bottom of the footies were black and brown after walking around the room checking for soiled areas. Lamps dusty, curtains stained . I even asked to see another room for replacement and it was dirty too, long hair follicles on the floor, new tag plastic pieces on the floor, it smelled sour, used tape torn pieces on the floor sticking to the carpet. Lobby breakfast area tables unclean ,parking lot had trash on it , cigarette butts all by the front door, push carts need replacing from rust and sticky substances on the handles . I requested a redund or discount and was told this wasn't possible ,the manager absolutely saw nothing wrong with any of these issues. Do not stay here, it's not being kept up,cleaned and management is inconsiderate! There's so many issues to address and I did just that after inspecting the room. Even after showing proof in my physical hand and with photos on my phone, management still denied to issue a refund nor discount for the inconvenience and uncleaned room. Stepped into the hotel at 3pm why are the entry area floors dirty , hallways on the first floor dirty , water dispenser dirty,the water wasn't clear,it had a odor that wasn't clean. The carpet in the room was damp in areas , when wiped with a rag brown and black residue was on the towel. They had either sprayed the walls ,cracks bed edges and walls with a red cleaning solution and it had dried or either someone wasted something and it was never cleaned up, dirt ,lent balls popcorn kernels visible on the floor, dirty tub circles from soap, used shampoo clump in the tub, sink under area dusty, heavily. Air conditioning vents full of dust ,chairs had smeared substance on it,rust, broken paint areas and rust causing chipped pieces on doos and corners. Air conditioning stopped blowing cool air after an hr , water faucet in the shower rusted handle needs replacing ,toliet handle rusted ,sink area needs replacing. The bottom of the footies were black and brown after walking around the room checking for soiled areas. Lamps dusty, curtains stained . I even asked to see another room for replacement and it was dirty too, long hair follicles on the floor, new tag plastic pieces on the floor, it smelled sour, used tape torn pieces on the floor sticking to the carpet. Lobby breakfast area tables unclean ,parking lot had trash on it , cigarette butts all by the front door, push carts need replacing from rust and sticky substances on the handles . I requested a redund or discount and was told this wasn't possible ,the manager absolutely saw nothing wrong with any of these issues.

My kids said the pool was nasty. Our room was clean. The beds were comfortable. And the guy who checked is in was nice. He helped with the TV also.