Comfort Suites DeSoto Dallas South

Faith was the woman who was at the front desk and she was very rude and did t seem to care that the room was disguisting or the fact that we had to walk up the stairs daily.

On the third night no one cleaned my room. The dirty towels where picked up and fresh towels left. The breakfast was subpar. Not that I expect a lot from a free breakfast but not overlooking the food is not too much to ask for. The staff were polite. A personal cup was left on the table as we were leaving and the front desk person brought it out to our vehicle. Whenever we asked questions about the surroundings and where we could find certain things the workers were helpful.

Booked 2 rooms 1 room was great the other one smelled like mold and smoke. I let the attendant know. She told me all she can do is give me some air freshener. I took it whatever she gave me was not air freshener. Although they were nice even they are a available. It was a struggle to find whoever should be sitting in front. The one time I didn't bring soap, the hotel had no soap. We were on the third floor -elevator stopped working. It wasn't totally bad bc of the location, but I wouldn't stay here again.

Terrible stay experience ever

I am a realtor who manages several rental properties and multi family properties. Certified in hotel, motel management & property management. I stayed the night and checked into my room, which had a VERY bad Odor of mildew. The staff was notified and they sprayed chemicals on the carpet. The carpet is in very poor condition, and my feet would stick to the flooring. I highly suggest management look at all carpets within this property and the odor from heavy mildew within the rooms. when asked for a possible other room I was told the rooms are worse than the one I was in . I dropped the ac to try to circulate the smell, it subsided a little, however I highly suggest an inspection to the units within the building.

Clean property, comfy beds and professional staff!

Our truck was broken into while staying at this hotel, and both windows were shattered. When the police arrived, the officer informed us that they have responded to multiple incidents at this property before and that the exterior security cameras were not functioning. As paying guests, that is extremely concerning. While the hotel is not responsible for the actions of criminals, guests should be able to expect working security cameras, especially if vehicle break-ins have occurred in the past. The damage, repair costs, lost work time, and stress caused by this incident have been significant. I strongly encourage management to address the security issues at this property and ensure that all cameras are operational for the safety of their guests.

Enjo

Exceptional

The property is newer and very well maintained. The staff were great, and the room was clean and spacious. They also had great food options.

The price was reasonable The room smelled like mildew. The sheets had stains on them. In the shower it was mold in the ceiling. You could see where there was water Damage and it was simply painted over.

Hotel was the cleanest. Room had a horrible mildew smell. I had to change rooms just to experience the same smell. Ceiling was leaking and the water wasn’t getting hot

A live roach was crawling on my pillow. Hallway was hot not air. Carpet dirty and damp. Sofa old and worn. Bathtub caulk dirty.

Exceptional

Clean & Staff is always nice No complaints

Pleasant

The area, the breakfast, the good customer service The rooms dirty, sheets, walls and carpets all had stains. The smell in some rooms was mildew. The bathroom tub had mildew build up on the walls, tub and stains. Holes in the walls. Laundry room didn’t work

Very good

The property was disgusting. We checked in our room and found mold in the windows seal and walls. We were moved to two different rooms after and each room had mold and smelled like mold. I notified the staff with pictures as well and nothing was done. I didnt feel safe to stay there so we canceled our reservation. 10/10 definitely would NOT RECOMMEND!!!!!!!!!!!!!!!

Very nice clean and neat .