Baymont Inn and Suites Douglasville Atlanta

Room has a awful smell and I ask for another an it was the same, so I ask for a refund, which they did not honor. They told me I should call expedia.com which I did but there was no representative to speak to that night, it was just the automated. I still never get my money back. I didn't pay through Expedia.com, they took my payment at their front desk, so I dont see why they never gave me back my money. I had to rent another room at another hotel that night. It was such a waste of my hard working money.

There was coffee dripping. Ready for breakfast. Some small muffins. That is it

The rooms were filthy and there were stains on the bed. Shattered glass was nearby the bathroom hallway, but thankfully I didn’t step on it. I was surprised to see an ice maker machine in the hallway, but that quickly went away when I seen black residue fall into my cup. It was disgusting. There were a few more problems that I seen but these for sure stood out the most. My only regret was not having any pictures to back up these claims

It was ok for what was needed. Staff was super friendly and helpful. Needs a little more updating. All in all I rested well. Check in and out was a breeze.

they were so rude didn’t want to give me the price i was quoted that was my first sign i should have left the the sink in the bathroom was leaking then they tried to charge me for something that was already on the pillow case and was no continental breakfast only milk and cereal and then they kept $20 on my deposit

Rude ! Liers and they have camera in the room ! And it was blood on the floor and bugs don’t book this hotel at all !!!!!!! Took my deposit 💵 and did not give it back !!! Very unprofessional I will never come back to this hotel before you book

Rooms not clean and rude staff want be back

Staff was nice, you get about what you paid for. Cheap and fair

Clean rooms. Friendly staff. Thank you

It was good

CLEAN

We enjoyed our week stay at the Baymont and suites. The staff was nice and very respectful!!

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The check-in was wonderful. The front desk clerk was attentive and responsive. Check out was a disaster. The front desk clerks did not acknowledge me, nor greet me. They need customer service training or perhaps work in another area of the hotel.

The carpet in the halls smelled very bad. They definitely need to replace,. Room was okay for the price. Bed was comfy.

It wasnt what it said online. The washer and dryer didnt work. You couldnt go through the lobby after a certain time. You had to go all the way around and go to the window to get service. My last time going there

They had children staying in rooms, running through the hallway, screaming and yelling until about 3 o’clock in the morning I have twins, they were trying to sleep all through the noise

I booked 2 rooms with double beds got a king. They told me the couch was a pull out wasn’t. They said they didn’t have extra pillows or blankets

Checked in at 3am. Only 2 cars in the parking lot should have been the first clue. Front desk person clueless. She acted like she didn't know I was coming. Did not ask for ID or sign any paperwork. Asked if I wanted to pay cash or card. She was obviously upset and confused that I wanted to use cash. Handed me one single room key. No receipt. No little paper cover with the room number. No directions to how to get to the room. Room was disgusting. Dead roaches in the floor, mold in the shower, window blinds did not close all the way. Second room was even worse, plus the lock was broken. Refused to give me a refund, pointing to the sign that said refunds were not given after 10 minutes. I told her the only reason it took more than 10 minutes was because I had to make multiple trips back and forth to the lobby. I had to threaten to call the police before receiving a refund.

I want a refund because when I walked it had a terrible smell and the man there told me. That we didn’t have a reservation. He could not take my reservation.