Afri-Royal Hotel

Toilet was leaking on to bathroom floor. Bathroom light flickered all night, would not turn off at all

​"I had a great stay! The manager was incredibly and made us feel right at home. The staff was excellent and very attentive. a wonderful experience!" The breakfast was to small

Quietness and calm

The hotel should provide services for money exchange at good rate.

Was my third time visiting.The previous 2 times were amazing but the recent experience wasn’t the best at all. Customer service was excellent but the 1.Washroom had no soap until I requested. 2.The towel was extremely old and looked like a rag. 3.Water closet seat was broken but placed on the toilet which is very dangerous for a bathroom fall. 4.Hot water wasn’t working. 5.WiFi connection was very poor and couldn’t use it the whole night. I had a very bad experience as a third time visitor. The bathroom was bad that I had to skip my morning bath.

The bed was extremely comfortable Nothing

They left the breakfast outside my room a I requested. What little breakfast there was (toasted bread and egg) was consistently hot and tasty. It was preserved well and the crockery and cutlery were clean and looked almost new. Only suggestion would be to add a bottle of water to the tray, as the drink was to be made in the room. The AC worked well and the water ran well. Free WiFi was good. When the power went out there was only a short interruption before the generator kicked in which was great. Unfortunately everything could just be better. It's perhaps typical of Ghana but they just didn't do enough. The manager upgraded my room after the room I'd booked wasn't available, which was a great start, he at least tried but what I paid for the room was about right, even with the upgrade. There was just no attention to detail. Pictures on the wall weren't straight and frames were dirty, the fake flowers weren't arranged well in the pot, the main light fixture looked like it had never been cleaned, the rim around the bottom of the wardrobe was dusty. The rug at the end of the bed needed hoovering. The hotel rules and menu were really grubby, the window behind the bed, looked like it never gets opened as it was super dirty. The toggle on one of the tie backs was missing (I must say the curtains looked very clean). The handles on the wardrobe were wonky. There was no plug in the bath. The soap was a bar of medicated soap, which didn't smell good. The base of the toilet hadn't been cleamed well. I actually cleaned and rectified a lot of the issues while I was there. Finally and there's nothing they can do about it, the walls were paper thin. The dog baking outside sounded like it was in the room..As soon as the staff arrived in the morning one could hear, as they'd be shouting across to one another and on a couple of mornings it sounded like staff were having some kind of altercation. I greeted one of the workers as I walked in and he just looked in my face. The girl sat in the reception area as I was leaving, looked like she was trying to sleep, I asked for Godwin but she didn't look like she was going to make an attempt to find him said I should just put the key in the bowl. No, "did you enjoy your stay? ...Please visit again etc". There were lots of little things that you wouldn't necessarily (and shouldn't have to) complain about but they all add to the experience.

The room is large enough for me. I love ❤️ I don't like the stairs

Cockroaches , taps not working the manager was awful very rude disrespectful more concerned about the payment than customers health and comfortability. The manager is rude aggressive

Very good

Not really Everything was exceptional

VERY FRIENDLY AND HELPFUL MANAGEMENT.

Location Broken bath, executive room must be really execute. Fix the tap, remove the excess tile trapping people to get in the bath! Breakfast very bad!!

Passable

Exceptional

The restaurant facility, staff attitude and general pleasant atmosphere. N/A

Disappointing

Superb

I you would like airport pick up, please make your own arrangements and don’t rely on them to pick you up .

Superb