Embassy Suites by Hilton El Paso

Poor water pressure and no hot water

We had a great stay everything was beyond my expectations 👌

Love breakfast, omelette made with whatever you want, excellent.

It was a very nice stay everyone was helpful and the breakfast is amazing

Staff was great food was amazing!! Pool was really dirty hair was floating everywhere and the water was super cloudy.

Great stay will be back. The breakfast was the best by far!

Good overall.

Should we cancel the whole review because I don’t want to write one?

Embassy Suites seriously needs to redo this building top to bottom. Not the little Patchwork fix here and there they need to completely replace the air conditioning, room furniture and fixtures, completely redo the swimming pool. Also what's with charging people $10 for parking when there's no parking garage. Breakfast is good.

The only reason I didn’t say anything at check in was because me and my family were extremely lethargic and had severe jet lag, we just wanted to sleep before we drove 7 hours to get home. But here is the list of things that need attention AC works poorly, 75 degrees all night long I had to sleep in my drawers! Refrigerator leaks water onto tile floor and runs into carpet, the most alarming issue there is Black mold on ceiling near ac filter and to make matters worst Shower does not work properly. I requested to talk to the manager at check out and was told to wait for him. I waited five minutes and told the receptionist I was leaving, manager seemed busy with a contractor of some sort. Receptionist said leave my number and he’ll call me back. I waited 12 hours and didn’t call.

Always great experience with this Group!

Notiing The air conditioning was broke. There was black bugs in the bed We did not stay there Hotel staff told me To contact booking for redund

Exceptional

Well to start off had no idea I would have to pay for parking it's only 10 bucks ok. Then to get to the room and the door was stuck wouldn't open at first, finally got in and the air conditioner didn't work. They said they had 6 complaints about the air conditioner still never got fixed. Im dumb for still staying here, we went to the pool in the evening and couldn't even stay in there smelled like mold so we went back to the hot room. Went to ask about the air conditioner they said they were still looking into it. Yeah right! The maintenance guy was kinda rude. Breakfast was decent actually but they didn't have a big selection of food. Overall I would say this stay at this hotel was poor and would not recommend it!

Superb

Bbgghgh

Exceptional

I liked that the room had two separate parts one living room area and The bed room. Love that it didn't have window units loved that it was central air! Front desk employees was very nice . Bed comfortable. Had a beautiful view from window. I didn't like that the bathroom was very tiny, we was made to believe we would have room service and we didn't we still had to go down stairs and pay for our food and bring it up to the room ourselves. On top of that the prices on the menue are wrong the lady that was working the bar in the lobby was very rude that Friday night and the food took over an hour for it to be done . Idk if the lady at the bar over charged or gave herself a tip because I ordered a kids meal cheese burger, a pasta , and apple pie it should have been $50 I got charges $60 the price didn't add up I asked the lady and she was of no help she just told me the prices and walked away with me standing there like ok but you didn't tell me why It was an extra $10 . Then she passed me twice and said your meal is almost done when I literally had been waiting almost 45 minutes downstairs for the food .that's not even the wait from when I ordered the food from the my room when I expected to get room service and i was let down . Food was wasn't great noodles was dried like if was cooked and left on the table for a while, food wasn't even hot . For the rice I said i should have at least got hot food.Then our front door was jammed we had push the door open with force like if the door was the wrong size or something, and it wouldn't shut we had push hard to shut the door as well . We had to pay and extra $20 for parking and couldn't even find parking on the property.

The room and property were decent. I believe the shower heads can be upgraded but overall cleanliness was okay. Only real con was that there was no hand soap upon checking in, even asked the front desk and they couldn't find any. Had to wait until the next day to receive some. Also, the hotel sits next to Interstate 10, so if your room is on the sides closest to the highway, the roaring of the semi trucks will wake you up and won't let you sleep. Love the lobby.

Exceptional