Extend-A-Suites Utep

It was an old cheap hotel and I got my moneys worth.

Great to stay for work.

Horrible service, staff, and pretty dirty

Roaches in the room wouldn’t come back

ac didnt work faucet leaks everywhere

I definitely recommend for anyone’s next stay

El personal muy amable

Clean and confortable

El staff es problemático, particularmente una mujer (desconozco si es joven o grande). No escucha al huésped, interrumpe cuando se le está explicando la situación, su atención al cliente es pésima (presencial y telefónica), nos dejó entrar casi como si nos estuviera haciendo el favor de hacerlo y como si nos estuviera haciendo el favor de respetar el precio por la reservación que hicimos desde hace 4 meses atrás. En llamada telefónica, a todo decía que no sabía nada y al momento de pedirle un correo electrónico, lo pasó erróneo. Se intentó confirmar esta reservación con ella, pero insistía en que no estaba en su sistema y se rehusaba a reservarnos (cosa que ya estaba hecha, ni siquiera se molestaba en escucharme). Tenía la intención de querer cobrar más el día que llegamos por temporada alta y no puso muchas trabas para hacer check-in; al final se mostró molesta de tener que dejarnos pasar y nos dijo que procuráramos que el mánager no nos viera, porque nos cobraría 400 USD extra por ser fin de semana. Pésima atención por su parte.

Literally loved the view! 100% would go back.

Sunday comes, we call down to the desk to ask about the roll-away, are told they don't have any but can bring a mattress. When we get back to the room later that evening, no mattress, just an extra blanket and pillow. The staff never let us know that a roll-away or mattress wasn't available or we would have made other accommodations. The toilet never flushed properly. The shower didn't drain properly. When we spoke with the manager upon check out his attitude was one of indifference to the situation, never once offering the simplest of apologies. Never again will I stay at one of these facilities.

Roaches in room

I had reservations and they some hoe didn't accept my confirmation #. The lady at the front desk was so rude and had so much attitude it was shocking. She literally called me a liar when I said I had a confirmation # and grabbed my phone from my hand to see it. When she saw it she said it wasn't real. I was so upset I snatched my phone back and left.

Muy bien el hotel excelente ubicación, muy serca de todo, cuartos limpios y una excelente atención por el personal

Staff was so friendly and kind.

MY ROOM WAS CANCELED WITHOUT MY KNOWLEDGE AND THEN THEY HAD THE NERVE TO TELL ME THAT THERE WAS NOTHING THAT THEY CAN DO. THEN THEY WERE TRYING TO SELL THE ROOM FOR OVER $500 DUE TO SPECIAL EVENTS HAPPENING IN THE CITY. I WAS LEFT WITH NO ACCOMMODATIONS AND HAD TO SCROUNGE TO FIND SOMETHING LAST MINUTE.

Room smelled and had roaches

It is dirty. The first set of sheets were full of dog hair

Old floor felt week mold on roof

2. No internet. 3. Telephone doesn't work to call to reception.